Broken down out of town.
November 5, 2018
My friend Quin and I were traveling this weekend from Maine to Florida in her new 2016 F350, when we got behind a rock hauler on the interstate, that put a rock though our radiator, we called the roadside assistance number and we were sent to Tasca Ford in Berlin Ct. How they treated us was a unbelievable experience. From the monument we walked in they went out of their way to help. First they said it may take 3 days to get the part since they didn't have it, and it was a holiday weekend,then they found it a few towns away and made arrangements to get it the following morning. Bart then went to work getting the radiator out so it wouldn't take so long in the morning, We were traveling with 3 dogs, a horse and a 35ft trailer, next Jenniifer and Robby got on the phones trying to help us find a place we could put the horse overnight as it can't stay in the trailer that long. They were able to secure us a stall, amazing!!! Then Jennifer let me use her computer to secure a hotel for us and the dogs , in an area we were unfamiliar with.Robby got a friend of his to come and pull the trailer out to horse ranch since we couldn't drive the truck. They also called and got us a rental car for us to drive while we were there. It is a very scaring thing to be broke down in a town we don't know and to have the good fortune to meet the wonderful, caring staff that is the service dept of Tasca Ford is a true blessing. Dan and his entire staff deserve big recognition for going out of there way to help. You have the best staff I have ever encountered. I will be writing to the Ford company also to let them know what GREAT ,WONDERFUL AMERICANS represent there company. I can not say enough about them. Be very proud of all of them....Thanks for listening..