Streamlined experience responsible for our 3 Lexus purchases
by LexusLoyalist from DealerRater.com
December 3, 2018
4.9 (437 reviews)
I was so LUCKY to be met by Danny Feagans when I stepped in the the Durham, NC Lexus dealership! We are self-employed professionals and don???t often have the time to ???car shop.??? When I stepped into the beautiful showroom, I was greeted by Danny, who asked what I was looking for. Wiithin 3o minutes, I was taking the exact car that I had requested to my home to show my husband (who the car was for) prior to purchase! Who does that??? We were pleased to be able to inspect the vehicle and drive it at our leisure. We returned the following day and purchased the same model SUV, but in a different color! After the purchase, a representative came to our home (1.5 hrs away) and picked up the vehicle to get a few ???husband add ons??? installed. On a side note, my LEXUS SUV is 10 years old and I am still in LOVE with it! 200K miles and it still runs like new! #LEXUSLoyalty
I love this lease
by Jennifer from Jackson
May 12, 2019
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Very knowledgeable and were able to fix my problem quickly
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
I am very pleased with the staff and workmanship. One complaint: someone rummaged through my dash, console, and hatch looking for the lugnut to use for the tires. I had strategically, for safety and security, placed two pairs of sunglasses in the dash and the garage door opener in the console to find that everything in these compartments were topsy turvey because someone rummaged through these compartments and made a big mess. Had someone called me, I would have gladly told them where to find the lugnut. Please be sure the manager is aware that someone is rummaging through the vehicles without authorization. The customer should be called first. Suppose it wasn't one in the vehicle? They did find mine and they had to look good for it for where it was - I truly don't appreciate knowing that someone went through all my belongings in my vehicle. And . . . . it was put back in the wrong spot. When I arrived home, I had to look for the garage door opener as it had fallen to the bottom of the console due to the mess someone had made. In these instances, please call the customer first. I know I would certainly appreciate it instead of someone making a mess of my belongings.
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
Always a quick turn around time. Service prices are a little higher than other places, but OK for dealership
So far 2017 Ford Escape is Reliable
by AB from Bloomington, IN
May 7, 2019
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
Very happy with price and service! They explained what was wrong and made me feel comfortable with replacing the damaged parts.
Owned Many cars and this is the best.
by MattM from Toledo, OH
April 21, 2019
I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.
Xavier Brown is an excellent salesman, so very kind,considerate perfect gentleman. He spend many hours with me on my buying a pre owned Ford Escape 2014. The first car I saw I fell in love. He went over and beyond with his attention to my needs. Green Ford is very fortunate to have such a fine young man at your company. Danny the sales manager was very kind and satisfied all my needs as far as working out a perfect payment plan he too went over and beyond.
I will surely recommend Mr. Brown and Green Ford to all my friends and family.
My overall experience was excellent in customer service.
Second newest I’ve ever bought
by Lunette customer from New Riegel,Ohio
April 15, 2019
I know I have a reliable vehicle for my travels looks good easy to get in and out and I have an automatic back hatch opener
I have a 2013 Ford Fusion. I had the 45,000 mile service, bought 4 new tires had them mounted and four wheel alignment. All work was done in about 2.5 hrs. There was a mail-in rebate on the tires and the staff help me submit the rebate electronically. Everyone was very considerate and helpful in getting the service accomplished. Please note that I only gave 3 stars for the Facilities that was because they are remodeling the facilities at this time. When the construction is finished the facilities will be rated 5 stars.
by Anthony M from Chicago area
April 14, 2019
I really like it. The seats fold flat only because of the special mechanism when the seats fold down. I wish it was truly flat. I test drove one where it was broken so the seats did not fold flat. The steering wheel is a little small I feel. I'd like it to be a bit wider specifically. The Bluetooth audio is subpar in my base model, so getting the options of android auto or Apple car play is definitely worth the money. I wish the fuel economy was a tad better, but it's whatever.
Just two weeks ago, I brought my classic, 1st generation Toyota Tacoma to Carlotz to sell. The staff was friendly, timely, efficient, professional, and took care of all details associated with the sale. I am extremely impressed with this business! I wish they sold stock as I'd like to buy some. Great experience!
by Outdoor Sportsman from Platteville, WI
May 1, 2019
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
I purchased a Ford Edge as an anniversary gift for my wife; in fact the salesman, Daniel Scarlett is going to deliver it this Wednesday, 06/29/16 which is our anniversary. Daniel is a great salesman and was very helpful with my decision. He did not try to pressure me into a deal.... My only complaint with County Ford is the lack of new SUV inventory (Edge, Explorer, etc.).... Now, PLEASE DO NOT CONTACT ME VIA PHONE UNTIL 6/30/16, AS THIS IS A SURPRISE GIFT FOR MY WIFE...
by Garden Man from Minneapolis, MN
April 12, 2019
This one is a winner. I would purchase another one when needed. No improvement is need, Ford seemed to think of everything. It has performance and comfort, easy to drive. Great fuel economy, 25 in city and 30+ on the highway. I have the 1.5 liter engine with turbo charge, has a lot snap.
The best! I had explored all selling options close to home and had found none to compare with Carlotz. It was well worth the hour and a half drive to consign with them; as I stepped inside to introduce myself, they began to market my car- taking pictures of it and pulling up comps for me. They kept me informed every step of the way. Thank you!
Fantastic ! Best vehicle we've ever owned.
by Michael from Inverness
April 19, 2019
The Escape is a great vehicle. It has exceeded all of our expectations.The Escape provides a very comfortable ride .We are so glad we Switched to Ford !
Wow. My husband and I worked with Car Lotz to purchase our newest car and the experience has been superb. From the time we came into the store we have been treated with respect, honesty, and trust. The employees are not commission based, therefore, there's no pressure felt. My husband and I have already conversed that we plan on purchasing any future cars at Car Lotz. I would recommend this dealership to anyone who is considering buying a used vehicle, you won't be sorry!
Nice driving car if I could ever get it back
by Out my car from Hedgesville wv
April 11, 2019
I purchased a 2017 escape and it 70,000 miles my transmission went out. I took it to the dealer fortunately I had the extended warranty However, the dealer has had my vehicle now for four weeks and still has not put it on the rack to find out what’s wrong with it. If you go to Parsons Ford in West Virginia and have the extended warranty will give you a loaner car. But you may not get your car back for weeks on end and did not expect a transmission go out this early.
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