Being from out of state I had reservations as to how I would be treated once
the deal was made and paid for. However: I quickly learned that the dealer was up front, repaired what they said they would, and made the transaction and shipping very smooth. A particular thanks to Rob Venlet, your help and honesty is greatly appreciated!
Robert F. Brown
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Easy to navigate facility; friendly honest people. Fair pricing, I didn’t feel overcharged. Quick auto repair service. Very clean waiting area with enough seating.
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Your service folks were fine, but I am disappointed with Ford Motor Company with not dealing with my 2012 Ford Focus with known issues with the transmission/clutch operation history. I paid over $100 recently to get diagnosed with issue that was already known from previous dealer visits, and remedy was now quoted at over $1000 to fix. Runs the same as when I bought (rough shifting always, from day one as known issue with this model), and explained to anther Ford Dealer previously, but now is not eligible for extended warranty fix. Dealer would not fix under warranty earlier, before mileage limit exceeded.
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
I have been a Ford owner my whole life, I came from a "Ford" family. My vehicle stalled out on me and I luckily chose the Keller ford dealership on Alpine. I use my vehicle for work and am very dependent on it to make a living. I am a Respiratory Therapist that does home health care and I have many patients that need help so its critical for me to make it to their homes. I made an appointment to have my vehicle looked at with Tracey Thompson. This young lady treated me with the most respect and professionalism that I have rarely seen. I just had a tune up done somewhere else and showed her the receipt on the work that I paid for. My prior tune up was only 10,000 miles ago and the prior mechanic didnt change my spark plugs or coil packs that I paid for and didnt even tighten the spark plugs that he did replace. Tracey brought this to my attention and I was able to have a fantastic running vehicle again. She called me and followed up on the appointment that I had made showed me honesty with an, "I care attitude" that is hard to find. I havnt been treated with so much courtesy and respect from a repair service before. I just wanted to personally thank Tracey Thompson and Keller Ford for the honesty and dedication to service that was givin. Ill never take my vehicle anywhere else because of this young lady. I hope this review reaches others so they know they can count on this dealerships integrity. Thanks again Tracey for your hard work, its really appreciated by me and the families that I count on me to help there loved ones.
So far 2017 Ford Escape is Reliable
by AB from Bloomington, IN
May 7, 2019
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
I had a recall for my 2008 Ford Edge. I called closer dealers but got voice mails. I have a good friend that works for Fox Ford so I decided to call them. Picked up the phone right away. Everyone from phone call to face-to-face were friendly and got the work done when they said they would. And I didn't have to call them to see how the work was going, they called me FIRST!! (That's very rare).
My only complaint: parking. It really is a cluster and one would be tempted to judge the book by the cover. Don't.
Good people. Good service.
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Thanks for all your help, Jay! You were very attentive and worked hard to find the car that met my needs. Although your stock did not have exactly what I needed and I did purchase elsewhere, I appreciate your professional and fun personality! I will be back:)
Owned Many cars and this is the best.
by MattM from Toledo, OH
April 21, 2019
I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.
My mechanic took the time to look at an imperfection on the rim of my 2016 Mazda 6 GT. After explaining that what he saw was not normal and possibly a manufacturing issue, he took pictures and got me an order of 4 new rims ( that way the paint matches ). This was an unexpected surprise, but I couldn't be happier. Thank you!
by Outdoor Sportsman from Platteville, WI
May 1, 2019
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
the people that serves, the front liners, the go to people at :Fox Ford Mazda on 28th st in Grand Rapids. I know it's not just me, a very close friend of mine also get's his vehicle service there and he shares the same accolades as I do regarding the people that serves at your location.
by Chet from Clare , ill
April 26, 2019
Nice car , everything that I expected, it gets great gas mileage, rides good , cargo space is what we need , biggest reason I bought it was it is a 4 wheel drive ,,, yes ,,, Thx again chris ...
My husband and I worked with Jay Kadlec at Keller Ford. We came in asking to test drive a specific vehicle. He was happy to oblige and provide us with all of the necessary information we asked for while also being flexible and answering our various questions regarding this and other vehicles on the lot. He wasn't pushy and gave us all the info we needed right up front. Thanks, Keller Ford!
by Retiree from Barrie ont
April 19, 2019
This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.
This is a awesome dealership to work with!!! Jay Kadlec my sales person was awesome!! My sales person Jay Kadlec was amazing!! I had the best experience!! And bought a super amazing car...CMax hybred!! I know I will love this car for a very long time!! Thanks to all that helped make my new car happen!! Especially Jay!!!
Love this vehicle!
by Gyllian 2 from Merriam Woods MO
April 19, 2019
This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!
Definitely Check out Harlold Zeigler in Grandville
by Ryan from Grand Rapids, MI
November 6, 2018
4.2 (174 reviews)
This dealership was GREAT to work with. I would encourage everyone to stop here before making a decision somewhere else. I almost made a deal at another dealership and would have regretted that! Rich at Zeigler was able to get me a better deal on the 2013 car I was searching for than ANY of the dealerships on 28th street. It was cheaper PLUS it only had 16000 miles compared to 45000 at the other dealership!! I knew Rich was able to get me the best deal and we were able to come to a no pressure agreement. I had bought the car two months ago and am absolutely loving it. I would have gotten rid of my 2000 ford escort and made this move a year ago if I knew the process was going to be so easy and affordable. Thanks again Rich and everyone at Harold Zeigler!
Best car I have ever drove
by Jake Peters from Milford Pa
May 11, 2019
Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again
by Robert B. and Marlene Jackson from Grand Rapids, Michigan
December 3, 2018
4.9 (284 reviews)
We found a new friend in John Kalec at Keller Ford. John was very personable, easy to work with, showed interest in satisfying all of our questions, and genuinely sought to find the right car for us... and we are not easy shoppers. If you are looking for the right sales person ask for John. Unfortunately Ford did not have the right car for us.
Great Value Great SUV
by Jen and Tony from Fairport NY
April 17, 2019
I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".
They did not make me wait. I had just been in 9 days before for oil change/tire rotation. The tire light was in and they forgot to advance mileage on window sticker reminding me when to come cal in. He understood they missed it and put me to the head of the line without me asking. Thank you!
Reliable and comfortable
by StacyW from Appleton, Wi
May 9, 2019
This vehicle has lots of room. There is plenanty of leg room. It’s the most reliable vehicle I have ever had! I really like the interior too
I have a 39 month lease. Driving a 2017 Malibu. Service at least twice a year. Prompt and professional service.
Roomy and Comfortable
by VickieC from Cumming, GA
May 9, 2019
I love my new Escape. It is roomy with plenty of cargo space. The large screen for the navigation and radio is awesome and the apple air play being linked to it make driving and navigating so much easier
Car was disabled and needed tow. Arrived at F.F. after hours. Problems were diagnosed as soon as space became available, which was very quick. S. Advisor called me w/ diagnosis and estimate. Repairs were authorized and performed quickly and very satisfactorily.
It is wife's car, and she was extremely pleased with the service advisor and the promptness of the repairs. Fully expecting a delay of several days, we were pleased with the prompt attention paid to the car. Of course, this has a lot to do with whomever does the scheduling for the technicians, and we appreciate his efforts.
The service advisor was absolutely great! We were kept well informed of any issues and the progress of the situation. We were extremely pleased!
Our thanks go to all who were concerned with the services.
Ford Escape SE 2018
by Dallas Escape customer from Dallas, TX
April 10, 2019
I absolutely love this vehicle. The 2018 handles easier than the 2016 I previously owned. I also love the white gold color. Ford has truly amazed me with their awesome updates.
I was treated like a queen. My salesman Chris ( I was there for service) went out in the dreary drippy day to the lot to bring my car up to the door when it was finished with service. I walk with a cane, I was impressed with Chris and the dealership.
by Anthony M from Chicago area
April 14, 2019
I really like it. The seats fold flat only because of the special mechanism when the seats fold down. I wish it was truly flat. I test drove one where it was broken so the seats did not fold flat. The steering wheel is a little small I feel. I'd like it to be a bit wider specifically. The Bluetooth audio is subpar in my base model, so getting the options of android auto or Apple car play is definitely worth the money. I wish the fuel economy was a tad better, but it's whatever.
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