Tina Alvarez, Eatonton, Lake Sinclair, Georgia
April 5, 2018
I have purchased vehicles through car dealerships for many years and I have never had an experience like I did with L&B Motors. I drove 2-hours to Augusta to look at a specific older truck that I was thrilled with and was treated without pressure. Within an hour I ‘closed’ the deal and returned the following weekend for pickup but unfortunately there was a steering linkage issue and couldn’t take it home, they replaced the starter and had the truck delivered. This is where the integrity of the dealership fostered; a few days passed and the truck would not start again, long, long story made short I contacted them just to discuss the issue and immediately without hesitation said they would absorb the cost as it was a different issue than originally thought, and customer satisfaction is their top priority. Mind you, the vehicle was mine, they were under no obligation what so every, I owned the truck not the dealerships, I fully expected for them to say ‘we are so sorry’ and just listen but when they said that they would take care of the entire bill I was blown away to say the least.
This is the core of the business and the integrity in which it operations, I understand now why they have been in business for 56 years and 34 years in this location. Thank you L&B you are on the top of my list for future purchases PLUS recommendations.