Used Ford Escape for sale near Laguna Hills, CA

I wrote an earlier experience and I gave it a 1 point. Well the manager call and it changed everything. I tried removing my comment but it will not let me for some reason so I wanted to do an update. August 9, 2024 By Carlos from Pomona, CA Ford Chino Hills: I wanted to express my gratitude for your recent assistance in addressing the issues I encountered at Chino Hills Ford. Initially, my experience did not meet my expectations, but your proactive approach and dedication to resolving the situation made a significant difference. When you reached out and took the time to understand my concerns, it was clear that customer satisfaction is a top priority for your team. Your prompt actions and thoughtful solutions turned my experience from a challenging one into a highly positive one. I truly appreciate the extra effort you made to ensure all my needs were met and that everything was handled to my satisfaction. The improvements made have greatly enhanced my overall impression of Chino Hills Ford, and I am now very pleased with both the service and the outcome. I commend you and your team for the professionalism and commitment to resolving the situation effectively. Thank you once again for your exceptional support. I look forward to continuing my relationship with Chino Hills Ford and will be sure to recommend your services to others.

I purchased used '22 Escape SE AWD two years old, low mileage and delighted with my dealer purchase. Upon extensive research, I was aware the loss of market value, which is why I purchased used. This vehicle is produced in volume as 'low-end' entry among 22 field competitors. Yes, there are several vehicles out there higher rated, more expensive, but my research validated highest cargo storage - highest mpg, for the reasonable market price. You can benefit from this depreciation by buying used! Some complain of the transmission, or slow pickup, or passenger door side panels. I have had no issues after 20,000 miles 6/2024 and get 31.3 mpg combined which is stellar!! A great value for the used car price-not new price. I would recommend as a reasonable value, HIGH capacity SUV can accommodate 4 airport passengers full size luggage is my first Ford of 21 cars purchased. Styling is very attractive, good assortment of safety features. Rear seats slide for extended passenger or cargo capacity.

I found the car I wanted at this location and they were super helpful in getting it transferred FREE to a location closer to me so I can go in to pick up.

This vehicle has been awesome from the day I first started driving it. Great on gas, engine is very responsive and reliable. A/C is very cold and the starts so nicely every time. The engine has all the power you would ever need. This one is a 2.0 Turbo. I have kept this car serviced regularly and it has performed flawlessly.

I had the pleasure of working with Aldo and his manager Ricardo. They were both super nice and professional and really went above and beyond to make a deal with us that I was comfortable with. I will definitely come back and also recommend this place to anyone looking for great service. ASK FOR ALDO!

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

I love this car! I bought it used and have had it 3 yrs! I love the pick up and gas mileage! Very pleased w my little suv!

AJ helped my son buy the car of his dreams and was super helpful throughout the entire process. We were able to quickly get through the sale with no worries.

Purchased this car used in 2017 with 42k on it. Currently at 144k has the 2.0l and AWD. I’ve switched immediately to full synthetic, done coolant flushes, and changed all fluids. We have 2 Escapes now 14/16 both with 2.0 and AWD. Love them. We do the preventative maintenance. Hopefully we hit 300k. Most of my previous vehicles have done 266k and 400k.

We went in to look at a car we saw online. We were greeted immediately by a gentleman named Arash. He showed us the car but we saw another one we liked better. After a little paperwork we took it for a test drive and liked it. Arash took the time to explain the process as we went through it and in short order we drove off with our new to us car. It took about 1 hours to get what we needed. It didn't seem like a long time. Easiest car buying experience ever.

Been an awesome vehicle for our needs both in town or on the highway. Has been very reliable. Haven't experienced any problems with this great vehicle.

After 3 trips to the dealership we wound up buying the used 2022 CX-9 we had been looking at all along. We appreciated the courtesy, professionalism, knowledge of the product, and minimal sales pressure of Taylor, the sales rep. He went out of his way to help us before, during, and after the selling process. The only reason for our review's less than perfect 5 is that a follow up email to obtain contract information, and a postal mailing of an owner's manual were both forgotten resulting in us having to make needless 25 mile drives back to the dealership. These were promised by a finance person, not the sales person.

I have a 2021 SEL. No problems thus far with 18,000 miles. The seats are the most comfy of any vehicle I’ve had. It has the fake leather ones. It’s all I need. I average 29 mpg but mostly drive in town.

Very professionally run dealership. My Mercedes Benz 2014 c 250 was in Excellent condition! was very Impressive. Amazing service, & I definitely recommend this place if you ever want to shop for a used car! (:

Car was purchased new in 2015. Overall I rate the car as 4 out of 5. Rear brakes need improvement such as chrome slider rails which would reduce sticking. Forward weight transfer on hard braking could be controlled better. There is one expressway exit where the upper weight transfer is a problem ( as it is with most SUV''s). The steering is precise, with no real surprises ( other than at that one poorly designed xway exit).

Chris was sales guy and very pleasant and straightforward. Didn't like dealership policies of forced add ons that made the price not affordable anymore. They advertise a low price and then add another $2-3K. feels wrong to me. wouldn't buy from them.

I bought a used 2020 Ford escape hybrid titanium with 33,000 miles. I came from a 2015 X3 and I am surprised how well this car handles and feels firmly planted. I love the electric driving at slow speeds and you can hear the gas engine come on and it’s louder than my BMW, but I am still pleasantly surprised by the low level of road noise at highway speeds. Mine is Persian green, which is rare, and absolutely beautiful after I waxed it. The exterior is pretty good, considering its price range, and the interior is subpar with the hard plastic on the doors, but overall, the controls are very intuitive, easily reachable, and after I learned how to use all the options, my favorite feature is the adaptive cruise control with stop and go and lane centering. The car basically just drives itself, even in the city at low speeds. I just have to make the turns and stop at red lights and stop signs if there is no car in front of me. I also love the short stopping distances with the brakes, which feel great and confidence-inspiring, and the steering actually feels better than in my BMW, which was too light at highway speeds. Another feature that sold me was how much legroom there is in the backseat, especially the fact that you can recline the backseat a little bit and also push it a few inches back to create more legroom. There is definitely more legroom in the front and back than in my BMW, even though my BMW was a few inches longer than this car. I love the look of the RAV4 hybrid XLE and it has more cargo room, but if you check the user reviews, you’ll see that the Escape hybrid actually beats it in mpg and in my area, I would’ve paid $8k - $9k more for a similar used RAV4 so I felt like the Escape hybrid was a better value overall. I rarely buy extended warranties with cars, but I did with this one since it was such a good deal at only $4000 but it gave me seven years of extended coverage and up to 80,000 more miles, whichever comes first. Considering how tariffs will affect car part pricing and car repair bills, I thought this was a an exceptional value, just like the car itself. I’ve only had it for three weeks, but I am really enjoying driving the car and seeing how little gas it sips.

Excellent customer service and sales team was easy to work with. I bought the truck via Costco's car buying program without a hitch. Andres and Mark took great care of me!

Love my 2022 SE PHEV. Purchased from Carmax. Comfortable cloth seats, rear seat legroom is great, electronics are way above average especially the iPhone connectivity. Large cargo space behind rear seat. Nice looking 18” wheels. Have only purchased two gas fill ups since Oct 2023. I really have no complaints.