I brought my vehicle in for an oil change/tire rotation. This was my first visit to your facility, my second Chevrolet dealership visited for an oil change since my move to Richmond in January. As a former out of state Chevrolet dealership employee, I always judge/critique stores I visit. My advisor, Ted, was courteous and polite. His ETA for the completion of services was fairly accurate, and the property, inside and out, was immaculate. I drove past another Chevrolet dealership to visit your store and after the positive visit I had, I'll continue to do that in the future!
2017 Ford Escape SE Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
We bought a 2016 Subaru Forester today at Nelson Ford. Our team member, Brandon Cline, was very helpful in helping us to choose the right vehicle, in getting the vehicle ready for us, in explaining the vehicle's features, and in assuring our satisfaction.
2017 Ford Escape S Review
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
My sales person was John Shore he was great. He was very helpful and friendly by leading me in the right direction on my car it was a great first time experience from a dealership. If you need a car or truck with low payments John Shore is the one you need to see. I highly recommend my friend and family to see him. You can call him at (434)713-9363 thanks again
2018 Ford Escape S Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
I didn't actually go to the dealership, but I inquired about a vehicle through email. From a distance, the customer service has been wonderful. They were quick to respond and have also been very helpful in keeping me up to date with potential inventory I might be interested in.
2015 Ford Escape SE Review
I've only had it 2 days so far I like it a lot
by Marjorie from Brookfield
May 12, 2019
This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..
Liz Shamburg Rocks !!!! She is an asset to this dealership !!! She and all the staff at Smart Chevrlet are very knowledgeable and friendly. They go the extra mile to make sure you are happy and find the vehicle that you are looking for. I would suggest Smart Chevrolet in Madison, NC to anyone looking for a vehicle !!!! Keep doing what you do best, Smart Chevrolet staff !!!! Thank you, Liz !!!!
2014 Ford Escape Titanium Review
Great Vehicle for the Price
by CarrieOH from Lorain, Ohio
May 6, 2019
I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.
We purchased our 2013 Ford F-150 at Nelson Ford. Michelle was the salesperson that we dealt with during the whole experience. She was super nice and not pushy. Michelle was prompt to handle questions over the phone and was honest and straightforward. I would recommend Nelson Ford to anyone in the market for a new vehicle.
2018 Ford Escape SE Review
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Bought a car out of state and site unseen. Relied on pictures and the salesman (Jeff Short) Paid and flew out to meet them. Car was MUCH better than described. Dealership went out of the way to have everything set up and ready. The best car buying experience I have ever had and FINALLY! An honest and reliable dealer! WOW! Highly recommend them.
2019 Ford Escape Titanium Review
I love this lease
by Jennifer from Jackson
May 12, 2019
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Just bought a Ford F150 from Nelson Ford on Sat, we worked with John Shore, by far the greatest salesman we have ever worked with!! It was like an instant friendship!! Will recommend Nelson Ford and John Shore for everything!!Thanks again
2018 Ford Escape SEL Review
by Outdoor Sportsman from Platteville, WI
May 1, 2019
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
On April 7th, I had 1 of the best experiences! I got my 1st New Car! Everyone at Tri-City Kia Eden was very good to me and my Fiance. Ike Willams was my Salesman. Thank u so much for all you did to make sure I rode out in my 2016 Kia Optmia EX. Anybody looking for a New or used car should go and talk to Ike William. I will definitely be a repeat customer
2019 Ford Escape SE Review
Best car I have ever drove
by Jake Peters from Milford Pa
May 11, 2019
Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again
The Nelson team never disappoints. No need to drive to a bigger city. They have plenty of cars and give you the individualized service to help you get the car you need! I'll be back and sending everyone I know their way!
2016 Ford Escape SE Review
I love my car!
by Teewall from Mechanicsburg, Pa
May 11, 2019
This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!
Just bought a new 2016 Honda Civic Ex-T from Nelson Honda . Patty and Larry were awesome to work with. They really listened to what I needed for my trade and what I was looking for in a new Honda. Both very friendly and honest individuals. I love my new Honda and would recommend Nelson HIGHLY. Thanks again Larry and Patty.
2018 Ford Escape S Review
by Chet from Clare , ill
April 26, 2019
Nice car , everything that I expected, it gets great gas mileage, rides good , cargo space is what we need , biggest reason I bought it was it is a 4 wheel drive ,,, yes ,,, Thx again chris ...
This was the third new Honda we have purchased at Nelson Honda in Martinsville, VA. We have found the purchasing experience at this dealership to be a pleasant experience. All of the staff are very helpful. We have been especially please with the services of the salesperson who sold us all three of our new mini-vans, Mike Merriman. Mike treats you like a friend and works hard to understand what you want and attempts to answer every question and possible consideration. He is patient and not forceful, which is what I look for in a salesperson. If he is available, he will sell me my next Honda. I highly recommend him and the entire staff and services at Nelson Honda.
2013 Ford Escape SE Review
Nice and comfortable, fun!
by Sylvia from Slidell, LA
May 13, 2019
So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.
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