Used Ford Escape for sale near Newport News, VA

The customer service was great , and the lady who helped my wife was awesome- I deff recommend

This vehicle has been awesome from the day I first started driving it. Great on gas, engine is very responsive and reliable. A/C is very cold and the starts so nicely every time. The engine has all the power you would ever need. This one is a 2.0 Turbo. I have kept this car serviced regularly and it has performed flawlessly.

The service rep was awesome. I didn’t care for the “lady” after hour service rep. She couldn’t answer any questions about my service or coupon/discounts.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

The people alone at casey were very friendly and professional! I was in and out of there fast! The only thing I hated (in which was my fault) is at the time I came in my credit was very poor and couldn't get approved through any banks so I had to use their in house financing which is AUTO CREDIT OF VIRGINIA! I've been very consistent with my payments for almost 2 years now but they really suck bad so my advice to you if you are searching for a vehicle with bad credit, either get a cosigner or build your credit first then apply cause plenty of times dealing with Auto credit of va I wanted to say look just come get it!!! But it's a little better! I'm ready for a trade in and will going back to casey and getting financed through an actual bank because my credit look better than it ever have!!!!

I purchased used '22 Escape SE AWD two years old, low mileage and delighted with my dealer purchase. Upon extensive research, I was aware the loss of market value, which is why I purchased used. This vehicle is produced in volume as 'low-end' entry among 22 field competitors. Yes, there are several vehicles out there higher rated, more expensive, but my research validated highest cargo storage - highest mpg, for the reasonable market price. You can benefit from this depreciation by buying used! Some complain of the transmission, or slow pickup, or passenger door side panels. I have had no issues after 20,000 miles 6/2024 and get 31.3 mpg combined which is stellar!! A great value for the used car price-not new price. I would recommend as a reasonable value, HIGH capacity SUV can accommodate 4 airport passengers full size luggage is my first Ford of 21 cars purchased. Styling is very attractive, good assortment of safety features. Rear seats slide for extended passenger or cargo capacity.

Shopping for new car. Had one shipped from another carmax. Took car for 24hr test drive. Took to Firestone; was showed a badly rusted undercarriage. Returned outback to carmax Dothan. They said they'd have a look at it, that it might be within their specs but not ours. Manager offered to reimburse us the inspection and shipping fee. Can't argue with that. Great customer service.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Scotty is a really good salesman, I came in for my appointment to look at a used car, he told me everything that I needed to know about the vehicle, was hospitable, and very kind. He also was knowledgeable about his profession, and was really attentive and asked all the questions that me and my grandfather had. After we went for a test drive, I decited that the car would be my first vehicle, and after that we went through all the paper work and he recommended a friend at state Farm to be my insurance agent and I was happy with my purchase and am very thankful for the service he provided.

I wanted a medium SUV with towing capacity. Something a step up from by Buick Encore, which I really liked. I really liked the newer redesign of the Escape, when I first saw the image online I didn't recognize it as a Ford Escape. I went for a test drive in a SEL and the Titanium, I was definitely not sold on the SEL coming from the Buick Encore with it's awesome interior leather seats and trim. It was just too far a step down. The SEL also didn't brake correctly on the test drive, possible it needed the brakes replaced. The Titanium drove much better on the test drive and since it was raining, I got a real feel for the vehicle. I found the interior lacking, again coming from the Buick. The leather seats were not in the same class. The door arm rest also. So looking past the leather, the tech was much better. The LED, the 5 drive screens for regular, eco, sport, rain, snow, change with the drive type which is great. The 360 pilot, adaptive cruise, self parking assist, and all the other tech was awesome. Plenty of comfort and room in the back with adjustable seating. Minor repairs on the speakers and the rear door rubber seal were need. Definitely a pain but nothing is perfect. At 250 hp and the 3,500 towing capacity for future use for a pop up trailer, I'm pretty content. An Outback would have set me back 7k more for the same specs. I owned a Impreza hatch which I loved but that was not without it's flaws (for all you Sub fanatics, yes flaws) So as a long road trip car, 5 hours, it was very comfortable and with the minor repairs that were needed I'm still happy with the Ford Escape. My next car? I mix it up. Not sure what it will be.

My wife and I were just looking around and was greeted by Shaquan. He was very pleasant and answer all questions that we had. We will revisit due to upon our experience.

I love this car! I bought it used and have had it 3 yrs! I love the pick up and gas mileage! Very pleased w my little suv!

The service team is fantastic. My service advisor Mary knows her job follow her recommendations she will not steer you wrong

We bought our 2016 Ford Escape new in 2015. it has been a great vehicle and trouble free the entire time.We currently have approximately 155000 miles on the vehicle and would certainly buy another Escape.It still looks and runs as new and everyone thinks it's a new car even now.

Never had any problems with the Service Department. Mike has been my Advisor since I brought my 2012 Jetta to him and Casey Volkswagen and has continued great service with my 2021Rline.

have had this 2020 ford escape since buying new. i love this car and i now have 36000 miles on it.it is a hybird and the best car i have ever owned.the car gets 48 miles per gal has great safety equipment has a great ride and over three years with no down time for repairs. drive every day and would buy the same car again, ive had a lot of cars but this by far the best i have had. 2020 ford escape hybird sport.

Mike and Tish are the strongest team in any dealership, and always focus on making sure the customers understand and know what is being done. I always appreciate their help.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Overall it was satisfactory. However, although we played a decent price for the vehicle, they refused to negotiate when I wanted to go a bit lower.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

The experience was GREAT. Ms. Pugliese worked with me to find a car suitable and at a reasonable price. Very nice and professional.

I bought my car from Rick Ridings in Monticello, IL from Jesse Hall. Jesse is the best, he had the vehicles ready for me to test drive when I got there and was very knowledgeable and polite. Most of all he was very helpful.

I wrote a review back in July about my experience at the time. Let me say that once the Customer Relations person, Customer service and management were made aware of my discontent, they did all they could to rectify everything. This is my most main concern. I felt unappreciated all they wanted was my money regardless of how I felt as a customer-but then I was heard and that made all the difference and they helped rectify the problem. Thank you!

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

Overall ratings are awesome. Very good vehicle's!! Styling exterior design, turbo engine good gas mileage. Comfortable seats heated. Good size cargo area. Reliability, good value reputation.

The customer service at this location was wonderful!! I have a 2019 Honda Accord and was helped by Michael and Matt with my oil change, they were grrrrreeeat!! I will be coming to this location for all of my service on my vehicle, and definitely will be referring my family and friends t come here as well. Great job guys!!

Love my 2022 SE PHEV. Purchased from Carmax. Comfortable cloth seats, rear seat legroom is great, electronics are way above average especially the iPhone connectivity. Large cargo space behind rear seat. Nice looking 18” wheels. Have only purchased two gas fill ups since Oct 2023. I really have no complaints.

When looking for a reasonably priced used cars I was so excited when I ran across 518 Auto Sales and the large selection of cars they had!!! The staff including Alex, Wendy, Kyle and Scott were awesome and made me feel right at home!! I will spread the word about this place!!!

Bought a new 2018 escape with a 2.5L,it now has 151,000 miles,other than 3 batteries that Ford replaced for free and $2,028.00 on brakes,4 plugs,2 coil packs and some front end work it has performed outstanding,kept the oil changed with Mobil 1 full synthetic oil and have had literally NO problems,I see it easily making over 200,000 miles.

This place is New < but the Staff is very knowledgeable. They responded right back to me as soon as I inquired about a car. Frank helped arrange financing for me and I was in and out with my new MUSTANG. I had a great experience and would recommend them to others.

Very reasonable price tag. Good vehicle's, and the fuel mileage is efficient. Ride has a nice quality to it. Comfortable seats, heated. Cargo area is spacious, including the top luggage rack. Towing capacity is pretty good. These vehicles are absolutely popular, hold up on there value reputation.

Jim was very helpful with the car buying experience. Super nice overall great experience!

We just bought a 2020 Ford Escape it has 22,000 miles. It has been a great car so far. It has allot of leg room and head room, I am 6 ft tall, so I like that about it. It has plenty of zip on the highway and good gas mileage, no regrets on our purchase so far.

Jacob's service was perfect, He helped me get a safe vehicle and explained everything along the way.

Lot's of these nice escape suvs cruising around. Good on it's reliability, and it's value. Gas mileage is efficient and so is the low cost maintenance up keep. Comfortable seats, heated. Rear space is spacious. Towing capacity is good. Luggage rack carrier for extra space.

We were looking for a vehicle for our teenage daughter. We found a great deal at Barton's. The sales people were very helpful and friendly. The process was smooth. Our daughter got the truck that she wanted and everyone left happy.

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

Bill was excellent to deal with in buying a truck from CarDirect. He was extremely helpful and easy to work with. Thank you for a great experience.

I have a 2021 SEL. No problems thus far with 18,000 miles. The seats are the most comfy of any vehicle I’ve had. It has the fake leather ones. It’s all I need. I average 29 mpg but mostly drive in town.

I had the absolute pleasure to have Richard Broadway orchestrate my sales experience. Never once did I feel pressured. (If I feel pressure, I will run like a deer across a 6 lane highway) I was made to feel like I was his top priority. Mr. Broadway also secured my confidence that the dealership, as a whole, was concerned with my optimal positive experience and that treatment would continue beyond the final paperwork. Best car buying experience to date thanks to Mr. Broadway. I love my new Rogue.

I have no had this car too long. So far, so good. But I have owned previous Escapes. Lots of added features on this one!

The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.

Purchased the car with 20,000 miles and the engine had to be replaced at 42,000 miles, Ford paid to have it done. Other than that the car has been very good.