Excellent customer service best car dealer in Rochester I will recommend these car dealer to everyone I walk in and walked out with a car same day they know what they doing the management is very professional
This car is very reliable
by Kristi from Harrisburg
January 10, 2019
I love this car. The style and comfort is good. It's clean, gold color is easy to spot in parking lots and the car is good on gas
They were very friendly and they made buying a car easy. Santa motors knows what they are doing.they do their best to help you purchase a car.
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
Very pleased with the service and that Bob Johnson had a rental available while my car was being serviced. Chris made it all possible in a very efficent and timely matter. I will definitely return as a customer. Thank you Chris!
Great, reliable Ford!
by ChiefsFan08 from Blue Springs
January 5, 2019
I've simply outgrown it! It's a great SUV that is very comfortable! All general maintenance was done by Ford or Valvoline. This would be a great car for a college student.
Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they take care of it. We have been having our vehicles serviced here for over 40 years and we will keep taking our vehicles there. Darren's name is not below but he gets 5 stars also.
This is the sturdiest, well built car I've had.
by 123badback from Riverview, FL
January 7, 2019
This SUV is great. Super lumbar. Drives great. Doors are very heavy so I feel very safe. Well built. No problems. Handles well on highway.
The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were very polite and helpful. Primary contact was: Al Rosetter who is not listed below.
This car is fun to drive and responsive.
by NCgirl from Reidsville NC
December 22, 2018
I love my 2016 Escape. It's just the right size for my needs. It's has good looks and is comfortable to drive. The interior controls are within easy reach and easy to use. I love the navigation system and it is easy to use. I'm very pleased with this great SUV. I trade in my sport sedan because my old joints did not allow me to slip easily into it. My Escape allows me the ability to slide right in.
Cardell was great. Best salesperson I have ever dealt with. Everyone was very knowledgable and helpful. Glad we could stay with our current finance company too.
Cute Future Family Car
by steph mcd from baltimore, md
December 19, 2018
This car was purchased with a future family in mind. It is very roomy and has a large back trunk area. I regularly drive to and from New Jersey and the seats are very comfortable. I used to get back aches about halfway into the trip but I don't even notice any aches with this car. I love the foot-activated lift gate.. great for loading and unloading groceries! I've been getting pretty decent gas mileage for an SUV (24.6 mpg). I'm happy with this car and I'm sure I'll have years of safe & enjoyable driving!
Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date with service. thought the service advisor that did assisted me was rude 1. service advisor did not acknowledge me when I walked through door 2. He was on what sounded like an personal call on his cellphone for about 5mins before assisting me 3. Poor customer service
Absolutely LOVE this vehicle!!!!!!!!
by Out2Lunch from Southfield , Mi
December 13, 2018
Superb gas mileage, plenty of room, easy access to controls. Heated seats , a backup camera, and ability to make a call simply by pressing a button an the steering wheel and speaking. Also this car will call 9-1-1 if a significant accident is detected (I think if the air bags deploy)
I found a car at this dealership on cars.com and was able to go see it that same day. They had it ready when I got there and I never felt any pressure buying the car. My salesman was Patrick and he was so kind and helpful. Their prices are outstanding and they really go above and beyond for the customer.
Very efficient, comfortable great vehicle
by 2017fordescapeSE from Newburyport
January 5, 2019
Navigation and options are great. Fordpass app is great for scheduling engine starts and diagnostics. 4 cylinder turbo with auto stop is good for emissions and gas savings
You provide the info about the car you want and the price you're willing to pay. The staff is very knowledgeable and curtious and they will provide multiple listings for you to chose from. They will even assist you with choosing the right car for you if you want or a first time buyer. The bidding process is easy and painless. If you're looking for a nice daily driver and that dream car, this is the only way to purchase that car.
by wigke36 from Youngstown ohio
January 8, 2019
The escape was a good addition. It a comfortable car and it the first time for keyless and a remote start. It’s a very reliable car and good in bad weather.
I had a very fun and easy time buying my truck @ Auto Outlet! Yes, would recommend and buy again from. Thks. Auto Outlet. George, chili,n.y
Most reliable and comfortable car Ive ever driven
by Hannah k from Fort Worth TX
January 8, 2019
This vehicle is perfect for a small family. I’ve never had a major problem with mine since I bought it. Only small mainrenance problems like tail light being out. This car is really comfortable and has all the new features I was wanting. It’s perfect!
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
I like my ford escape
by KWB from Pgh,Pa.
December 17, 2018
There's nothing like a new car after 18 yrs in an old buick lesabre.It was time for a change and the Escape caught my eye when we were on the lot.I'm happy!
Wayne was such a pleasure to work with, no pressure salesman, let me decide what I wanted to look at. Financing was a smooth process with knowledgeable staff.
It was the best car for the money.
by Ms. Bardot from Sierra Vista, AS
December 30, 2018
I liked this 2010 Escape so much that I purchased a 2018 Ford Escape on 5 December 2018. Unfortunately, the 2010 was totalled September 2017 which is why I bought another. However, I do not like the 2018 vehicle design. This 2018 reminds me of a fish without its fin. There is less rearview vision with the 2018, than with the 2010. I keep hoping Ford will become original again and get square! Otherwise, Ford Escape looks like a Toyota! And, that is not good.
Five-star place- no stress or overly pushy people. makes car buying easy- Joe Lucarine was informative and made our purchase a fun experience,
I would recommend to friends
by Joe from Cortlandt Manor NY ,
January 12, 2019
This is my second Escape and it's great. I loved my 2010 and shopped across several brands to replace it last year. It came down to a Hyundai Tuscon or the new Escape. The Escape is just a little nicer and the price was the tipping point. I have an SE with the Sport Package and Sync3. It's an improvement over the older Escape because of improved view out and level of technology. The new Ford Pass app is a huge plus, that includes Remote Start for free!
Bought new car from Mark today, he was kind, friendly, and gracious with us. We enjoyed meeting / working with him. Elizabeth in the finance department was great too. Thank you.
Just bought it! Love it so far!
by Tuere from Baltimore, MD
January 13, 2019
Essie, my 2019 Ford Escape, is your beautiful, modern, everyday gal! I love the look of the exterior and interior. All the technology is fun. And the ride is very smooth. I didn't rate the reliability because I just got it, but c'mon, it's Ford. I look forward to rolling with Essie for a long time!
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