Mrs. Kathy Williams
November 5, 2018
Once again Steve Terhune has been stellar I choosing the vehicle that's just right for me. I purchased 1 from him, while he had his own dealership, I purchased one from his uncle in Marine City, MI. From St. Clair Chevrolet, this is my 3rd vehicle. The first 2 I financed, and the current vehicle is a lease. My husband had gotten a vehicle from Steve's uncle as well, and has had 2 leased vehicles through St.Clair Chevrolet.
I am confident that when the necessary paperwork is ready to be signed, Steve has examined every option, and applied them to create a "workable" figure. I am quite aware that Steve is operating from a position of doing his very best. That is his primary goal.
I have been to dealerships in the past, that have played a numbers game, in order to get themselves the most money on the deal. With Steve's approach, by genuinely assisting the customer with the very best price, and experience; and his down to earth style. I have returned to him, knowing my experience will be positive, and it is a win-win situation for both he and I. That is what brings me back to him time after time. When I have an issue with the vehicle that I'm "in" I know that I can call on Steve, to assist me, along with the service department. The interest in his customer continues throughout the entire of the possession of the vehicle. Steve has been an advocate, for the customer in order to ascertain that the Service Dept. and customer understand the matter at hand. there are no hidden expenses, everything is in black and white. The information provided, educates the customer, and makes certain that everyone is understanding the same information. In the Fall, my husband will be returning to Steve, to turn in his lease vehicle. I am certain that in the duration, Steve has either found, or has gotten a vehicle ready that he believes will be the best fit.
In service Tammy, and Cindy are the best, bar none. Their constant communication with the customer, avoids any misunderstandings or disparage with the service.