Big Joe and H&E Crushed the Big Boys!
November 6, 2018
Before I tell my story I just want to Say that Big Joe is amazing and I consider myself lucky to have worked with him. My day started with a 1.5 hour drive to the Auto Mile to look at some Honda Pilots at Big dealerships. At each one I was Cattle Prodded through their "process". No fun! Then a GREAT deal on a 2015 Pilot popped up on CarGurus. It was 20 miles away and at a used car dealer called Huggard & Ewing - wearily I left the big dealers and went to take a look - so glad I did! I met Big Joe right at the front door. Told him what I was there to see and he let me know it had just come in and was yet to be serviced for sale - they service all the cars before sale and Chris in service is super thoughrough. It turns out the car was three miles away and without knowing ANYHTING about me or my finances (and without trying to convince me to look at other cars on the lot) Big Joe grabbed the keys to a Lincoln and said "jump in, let's go see that truck". Joe and I wandered around and inspected the Pilot in the pouring rain then I took it for a drive, the truck was great and I put down a deposit with plans to pick it up 3 days later before a 10 day driving vacation. Joe and I also connected on a personal front as we determined during our drive our families have some mutual friends. The day before pick up I got a call from Joe who was concerned that when in Drive the differential lock feature (full time 4wd vs AWD) was not kicking in and he didn't want me to take the car until it was figured out. So, still under warranty it was off to Honda. I was leaving for 10 days the following day and expressed concern to Joe about the timing and deposit. He said "enjoy your vacation, the Pilot will be here when you get back, if you don't want it then you get your deposit back." It turned out that the differential was JUST FINE, Joe And I did not know it had to be in D2 verses Drive to kick in (basically only to be used if your stuck and need the low gear power and traction). Ok, we learned something and it was operator error :) The amazing thing is that Joe and H&E management held that perfectly ready (and incredibly priced) truck on the lot nearly 2 weeks until I returned! Not many (if any) used car dealerships would do that! Big Joe is honest, trustworthy, and truly a customer advocate - something that is hard to find in any profession! The rest of the team did great work on the vehicle and made sure EVERYTHING was great the day I arrived, Thanks to Chris and the whole H&E team. This is probably the third review I have ever written, but the team there deserves the props!