December 3, 2018
Buying used cars has never been a favorite mission for me over the years and I must admit we were sure we got a bad deal after purchasing a 2011 F250 that broke down on I-75 on way back to Ft. Lauderdale. But the “AS IS” was not the case with Grant Motors. The vehicle had been towed to our mechanic and the issue discovered was certainly nothing they could have known or foreseen. However, it was an EXPENSIVE fix and I imagined the worst but after calling Carlos he offered to dispatch a tow truck to retrieve the vehicle and give us a FULL refund! Or have our mechanic call Grant’s mechanic Randy and discuss the repair to see what could be worked out as the truck was in magnificent condition otherwise. Not only did they make it right, Mr. Grant himself followed up to make sure it was handled and I was refunded the tow charge and a $1.9k repair immediately! It’s been a few weeks now and the truck is running flawlessly….
They have our future business if ever needed and again, thank you Mr. Grant, Carlos, Randy, Jim & Sammy for standing behind the sale, the excellent follow-up and making sure we received the permanent tag…Really AWESOME