I gave a lot of "averages", but expected a lot more from Volvo. When the sticker price is $63k. These folks can't hold a candle to a luxury dealership. I wrote a super lengthy review to Volvo. I purchased a new 2016 VW from them, vowing never to darken their doors again, but.....got sucked in to a 22% off MSRP deal that I couldn't pass up on a 2017 S90 loaner. In both instances the sales people were great. In both instances it went downhill from there; delivery, make ready, promises made, promises broken over and over. If you have to buy from them, ask for Reid on the VW side, and Chris on the Volvo side, but be prepared for subpar service after the sale.
Went in to the dealership as I saw a really great deal for a used car online. I worked with Shane Gee who was amazing. The process was a bit long but its because they were busy but the facility kept me, my wife, and my 5 year old son occupied. They had a play area for the kids and food and drinks while we waited. Overall the best car buying experience I've ever had.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
My daughter bought a 2015 Kia Soul today from
Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!
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