Overall great experience with DeSimone. The car I was interested in was at their center city location. When I mentioned to Mike Framo that the NE location was more convenient for me he had the car brought up. There were no issues when I got there. Mike was there and expecting me and I got right into the car. We test drove, loved it and quickly went through the buying process, which was much faster than I'm used to. But then we waited for the car to be detailed... for 2+ hours. It's a Mini Cooper. The size of it is in the name so why it took so long is a mystery. And when we finally got it it didn't look any cleaner than when we test drove so I'm not sure if the car sat there while everyone took their lunch break or what. But it worked out and I'm thrilled with my 2015 Mini Cooper Countryman. I would definitely go back and/or recommend them.
by DHENDRY from Vulcan, AB
December 12, 2018
Exactly what I was looking for! Perfect amount of room with lots to grow in to! Has everything I was looking for and more. Love it
Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
Work truck and family hauler
by Pearce from Greenville, SC
November 4, 2018
As a mom of 3 who owns her own business, I wanted a car that could do it all. I looked at all of the full size SUVs and this one had the best gas mileage, handles great, and is loaded with awesome features. It’s pricey, but we found a good deal on one with just 12,500 miles. I love it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best vehicle we have ever owned
by Larry B from Sheldon, SC
January 10, 2019
This is by far the best vehicle on the road. I only wish it still had the 5.4 V8. The 6 is find but I just prefer an 8.
Searching for CPO Ford, Bergeys had biggest selection and best prices. Salesman Keith Goshall was very easy to deal with via email and gave me fair price on both purchase and trade in. Very easy, not pushy and got a good deal done quickly; no sleazy sales techniques.
by Lynette11979 from Murdo, SD
November 6, 2018
I have had a Yukon, Escalade, Highlander, Navigator and this is by far the best vehicle. We went with the XLT trim because eventually we were going to trade for the new navigator and now I just don’t know. Time will tell but this is a quality vehicle.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Beautiful vehicle, love all the safety features.
by ChristinaH from Oklahoma City, OK
November 25, 2018
This vehicle is perfect for my family. Plenty of room, the safety features are excellent and my kids are liking all the features in the second row like the extra USB ports, headrest tv screens and the heated and cooled seats.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Luxury and safety
by Tennismom from Inverness,FL
November 19, 2018
I love the roominess, the simple design and location of controls. all of safety features are AMAZING! The front cameras, rear sensers, and alerts if a car pulls out in front of me are all so helpful. Best vehicle I’ve ever owned
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
JJ was very helpful, friendly and courteous. He also went out of his way to help me get the car home. Buying a car is usually a hassle, but JJ made things go a lot smoother. Thanks, JJ
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