Bought many cars from wynne ford. Have always enjoyed the friendly experience of the staff. Our salesman, Marvin Smith, was extremely helpful and professional in helping us with our buying decision. Love our new Ford Edge
I bought my new 2018 F150 from Wynne Ford. This dealership had the selection of trucks that met my needs. I was looking for a truck with the Max Tow Package option. Wynne Ford had several to choose from. I started my shopping experience by emailing the internet sales manager at Wynne with questions. I found this approach very helpful and I ended up purchasing one of the trucks he recommended.
Courtney was so nice. I was having a lot done, oil change, tire rotation, change cabin and air filters and having them check the idle while at a stop light. They were unable to identify the idle issue but did do everything else.
I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
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