Excellent service! Everyone seem to be nice and team players. Very helpful and answered my questions. They made sure we didn???t need anything while waiting for paper work. A big Thank You to Robert he was awesome!
I came looking to test drive a car that I found on the internet. Even though the staff seemed to be a little short handed I was helped in a timely manner. We were able to test drive and sit down with the salesperson and get the process started right away. Overal a very pleasurable experience
My salesman worked with me to ensure i received the car i wanted For years. His salemae approach was not pushy and didn???t try to talk me into another deal I didn???t like. I would refer any of my friiend or family to him.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Had such a good experience looking for a used vehicle for my daughter. Visited multiple dealerships around the area and none of them listened to my wishlist the way Encinitas Ford did. I saw some negative reviews when I went to post this and I can fully say I disagree with them. They probably changed their process because the experience was 10/10.
I felt very valued as a customer. All my needs were met. Derrell is very knowledgeable. He listened to me attentively and answered my questions. We test drove many vehicles until I was satisfied. He was very amicable and easy to talk to. I felt like I could trust him. I believe this is the most important quality to have as a Salesmen. I really appreciate all the effort and time he spent helping me understand the value of each car I was interested in.
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate them for that. I recommend Encinitas Ford.
We bought our first C-Max from Encinitas Ford two years ago and had so many problems with the SYNC system that we spent a long time battling with Ford corporate to have it replaced. Maddi spent hours and hours over the course six months working on getting our issue resolved. She went out of her way to make it right for us even though she had no responsibility in the matter. For that reason and that reason only we returned to Encinitas Ford to purchase our second Ford—a cherry red Escape. Maddi got us set up with the best salesperson and made sure that we were in and out in a little under two hours.
No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
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