I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Offered me about half what two other places offered me on my trade, could not come down on the price of a uncertified 2017 Ford Edge. They were over $2,000 more than the advertised price of a certified vehicle with exact same features and less mileage. Also the mileage of the vehicle is advertised as approximately 26k and Was over 30k when I came to test drive. They are not competitive, I regret driving the 1 and 45 minutes to come to this dealership.
They were polite, but uncompetitive on price.
Also check engine light was on in the car.
I was shopping for a used suv. I did not stop by there shop but I inquired online about a vehicle. And they called with in minutes. They were very friendly and tried there best to help me with a vehicle. Will be checking them out again in the future.
Very knowledgeable and friendly staff. They have a wide selection of vehicles to choose from, and I was able to test drive exactly what I was looking for. Easy car buying experience.
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