First time here so far it's been great. Sales people have excellent. All paperwork has been smooth. We have switched from Ford Escape to Lincoln MHC. To Date we are loving all our experiences with Jacky Jones.
I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
THIS WAS THE 2ND TRUCK I HAVE BOUGHT FROM JACKY JONES, BOTH VEHICLES WERE AND ARE THE BEST TRUCKS I HAVE EVER OWNED. THE SALES DEPT. TRADED JUST HOW I WANTED NO TRYING TO GET ME TO DO WHAT THEY WANTED BUT MADE SURE IT WAS MY WAY MS. LISA WAS GREAT SHE KNOWS HER JOB EVEN CORRECTED ME SEVERAL TIMES IN MY FAVOR. IT IS REPS. LIKE HER THAT KEEPS ME COMING BACK TO JACKY JONES PLUS YOUR SERVICE DEPT IS THE BEST, I WILL BE BACK TO BUY AGAIN IF THE LORD KEEPS ME HERE LONG ENOUGH TO BE BACK.
While I have purchased this Lincoln MKZ Hybrid vehicle new in 2014, this most recent visit was for routine servicing of the vehicle. The time I waited on site was adequate, but still over an hour past appointment time. Also, I do not like being shown an air conditioning filter (or any other part to be replaced) in the presence of other waiting customers. The plastic sticker showing "Next Service Date/Mileage" was not applied to the corner of the windshield, but was laying on the dash.
We purchased a pre-owned Taurus from Jacky Jones and this was our first oil change since that purchase. The service department was very professional, did the work in a short amount of time and explained the service in detail verbally and in writing. First time experience was impressive.
I had a great experience dealing with Ted Russell on Parkside Dr in Knoxville. Salesman TM was very professional and genuine. He assisted my wife and I through the process from beginning to end. The entire staff was very curious to us. I will recognize or recommend the dealership to family and friends. Thank you so much for the hospitality!
Amazing experience, was astonished with friendliness and personality. TM excellent man with a passion for what he does.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.