Kelly Ford--Old School Customer Focused Dealer
December 3, 2018
Remember way back when dealerships used to hire professional employees who stood by their word, did the right thing, and didn't pressure you at every turn to buy the next level up? Ok, that's an era that is so far gone most of you probably don't remember...but it did exist. Kelly Ford harkens to that time--the dealership has a clean and friendly atmosphere, our preferred sales department employee (Phil Pettus) is a solid guy--he works hard to sell you what you want/need, not the most expensive thing on the floor. He just sold us our 2nd vehicle, a 2018 F150 Lariat; it is AMAZING and we couldn't be happier. The service department not only asks for, but stops just short of demanding your feedback on how they could improve their service. Derek Ertz-Berger has been solid in the service of our other vehicle. The closing--where most dealers jump in and try to upcharge you on a superior warranty plan, or $500 Scotch Guard application--no real pressure at all. Sure, they offer some of these options, but merely present them to you...but don't demand that you purchase them, or seem annoyed that you are not receptive to their pitch. Johnnie Walsh, who represented their Business Management Department, was a true professional, nice to talk to, and expeditious in getting us through the last...and usually most dreaded...but not in this case...part of the transaction. Johnnie, thanks for helping us leave the lot with our new truck without questioning whether or not we spent our money wisely. Potential Customers...hear me--if you're in the market for a new car, want to keep your money local, and care about things beyond just the price tag on the 'deal', this is where you need to head. Kelly Ford--keep up the great work; you have our business...it is truly yours to lose.