I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.
Facility is clean, but when you have to come back three times to get the issue figured out, I'm glad I had a service rep like Jerry to correspond what was going on and to get things figured out. Keep it up Jerry. Give that man a raise!
Dan Blocker, my service rep, was very helpful in getting my truck in to be diagnosed when it was scheduled. It was done later in the afternoon but he reserved a rental for me and told me it was ok to bring it back in the morning because I lived over an hour away and had been waiting a while for mechanic to run diagnostics.
Followed up with the work and I picked it up in the morning. Smooth all around.
Gulf Shores
I was in and out relatively quickly despite showing up without an appointment for a oil change and tire rotation. Staff is always courteous. Check other things without charge and gave me a heads up on my brakes and tires needing to be replaced soon.
My service rep Michelle was very helpful and explained everything in detail. She was extremely courteous and friendly. I am pleased with the quality of the repairs that were made.
All the service that I received was efficient and pleasant especially dealing with Tim Johnson this was a pleasant experience because of her courtesy and efficiency and effort to please
Received a Notice of Recall on my 2018 F150 for the EBrake. Scheduled the appointment on line, showed up 15 minutes early. Also mentioned a concern about TPMS not being correct. EBrake was a visual inspection of a clip. Had both concerns taken care of in less than 25 minutes.
Took my 2016 Fusion in for service. Great customer service from Dan Blocker and the entire team. Excellent service from the shuttle also. Highly recommend!!
Best overall experience, in every way, that I have ever had. Thanks World Ford. And thank you Marco, Adam and Jason for everything. I appreciate all of you.
A/C Compressor went bad in my truck, Brandy did a great job getting everything handled for me with the service department. Truck is running great and the air conditioner is working as it should again.
Once again the service at World Ford was Outstanding. When I pulled in there was no waiting and Katie Ferrell did an outstanding job handling my service.
Great service. Tim was very helpful & notified me when my SUV’s oil change was done. He even checked a price for me. I will definitely come back for my car service.
See Robin in used sales! She's the best! Got me in my King Ranch for the price I wanted with no pressure...also gave me a great price on my trade vehicle.
Extremely courteous and helpful as I was on crutches when I came in. They kept me informed as the afternoon went on, of the progress.
The facility on a side note had a snack machine out of order.
We found additional vehicles that are close to your year range.
We showed up at about noon Saturday, 7/28 and were met by Brad Woodruff. We told him our story, We've been online shopping for a smaller SUV which would meet several criteria. Important was the fact that my wife is 6' tall;we were looking for better mileage than our 2011 Pathfinder accords; and the space to carry my ancient bass violin was a requirement as well. Finally, as retirees, we faced budget limitations. We had narrowed our choices to the Toyota RAV 4, the Honda CR-V, and the Hyundai Santa Fe Sport. (We'd purchased a 2013 Santa Fe Sport from this dealership several years ago, decided we needed more power to pull a camping trailer, and sold it to purchase the Pathfinder.) Brad proved to be a great listener as he heard our whole story, then brought the 2018 Santa Fe Sport we'd seen on line around to the building for us to sit in. We also wanted to compare the CR-V with it. (We had tried the Rav 4 earlier, and found it less comfortable that a CR-V we'd tried at another dealership. Brad, then brought a CR-V around from your lot so we could do a "Side by Side"- A-vs-B comparison. He let us check them both out, sit in both, take measurements, and allowed us to come to our own decision that, though the Santa Fe Sport professed lesser gas mileage numbers than the CR-V, the Santa Fe Sport was much more comfortable, and large enough to meet the needs we'd stated. Brad was very personable, we chatted a good bit, learned of many commonalities we shared, (His dad was in the Air Force, as I had been, His children were in the band at Tate High School, and that their band director Joe Hooten,(who had been Brad's band director in high school,) was a long time friend of mine, since I taught orchestrate at Tate High School some years before. All in all, it was a no pressure, easy experience to select our car, and Charla made the paperwork side of it more pleasant than we ever expected. The entire venture was simply a process with which we were most pleased . Michael & Leslie Richardson
2019 Ford Expedition XLT Review
very pleased with the new vehicle
by Dave from Chelsea from chelsea
May 14, 2019
5
best car i have owned. the performance is great and it is very quiet. i am surprised with the many features ane options the vehicle gas.
I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.
2019 Ford Expedition Limited Review
I owe
by Moms car. from Howell NJ 07731
May 12, 2019
5
I love this vehicle it has a lot of room and also can have my family save. It drives great looks good. And I save on gas. For. Large truck
Facility is clean, but when you have to come back three times to get the issue figured out, I'm glad I had a service rep like Jerry to correspond what was going on and to get things figured out. Keep it up Jerry. Give that man a raise!
2019 Ford Expedition Limited Review
Amazing SUV
by TripleTrade from Jacksonville, AL
May 1, 2019
5
Even the bells and whistles have bells and whistles! Amazing SUV at a fair price. Strong performance. Gorgeous styling. Plenty of room. Ford has a winner here! Very happy with this vehicle.
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2019 Ford Expedition Limited Review
Worried about gas mileage, 16.9 was the average.
by Familyof6travelballlife from Ga
March 30, 2019
4
I love the exterior Ford stepped up on this one, interior is very roomy, I do not like the vents, but the vehicle itself is very nice. Rides good, but I am concerned about gas mileage. On average down the road at 60-65miles per hr the best average was 16.9miles/gallon.
Dan Blocker, my service rep, was very helpful in getting my truck in to be diagnosed when it was scheduled. It was done later in the afternoon but he reserved a rental for me and told me it was ok to bring it back in the morning because I lived over an hour away and had been waiting a while for mechanic to run diagnostics.
Followed up with the work and I picked it up in the morning. Smooth all around.
Gulf Shores
2019 Ford Expedition Platinum Review
Rockstar luxury, totally awesome
by Daniel from Quincy
March 26, 2019
5
Planning my retirement I decided to purchase this vehicle aligning my retirement with the vehicle being paid off. I had owned trucks before & knowing I would be doing side jobs I thought I'd rather go SUV instead of truck. As long as the seats could go down and allow me to put stock in the back.
WELL, that's was easley met, this vehicle is a luxury suv filled with comfort, style, high performance and technology. Something to make retirement years worth it
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