My fiance and I purchased our first new car, a 2017 Chevy Cruze. Austin McNamara helped us and even though he has only been with the dealership a few days, he made our experience effortless! He was exceptionally knowledgeable and went above and beyond to help us feel comfortable and confident in our decision! He went through every inch of the vehicle with us, and even played with our kids! I will recommend all of my friends and family to Austin and the Jake Sweeney family. Great experience!
What a pleasure that McLarty Daniels provided for my family and I in the purchase of Champagne Supernova. I can???t say enough about the team that all took my family in as their own. Our saleswoman, Lana Flowers (479-466-9480); finance manager, Jonathan McCoy; and new car manager, Oliver Mulcahy, will shower you with service that will make the whole process stress-free. Lana???s husband Jessie is also in sales and will provide excellent childcare facilities if requested! Thanks again McLarty Daniels for our new truck!
I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office.
When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff.
As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle.
I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available.
I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready.
As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time.
Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.
Josh is Excellent! I'm very satisfied. I first spoke with Josh over the phone due to a referral from a current customer of his and he was very polite.
2018 Ford Expedition Limited Review
Fantastic Vehicle!
by Karen VA from Smithfield VA
April 29, 2019
5
This SUV is a dream to drive and rides so smooth. Comfortable seating for 7 and easily accessible 3rd row seating. All the latest technology makes the Expedition easy to maneuver. Gas mileage up around 23 mpg so better than F-150. My best vehicle so far!!
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