November 5, 2018
I had an issue with the brakes on our new vehicle. 2012 MKZ. Issue was addressed. Was accomodated with a loaner. Staff very courteous and helpful. I've never experienced a problem with any visit to Masano for any reason. This is my 9th Lincoln purchase, all but one from Masano. My only other experience at another dealership was undesirable - never to return. Keep up the good work. I have no reason to go elsewhere. Thank you.