I wish I lived in the Pensacola area
November 5, 2018
I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.