Stood behind their product
November 5, 2018
My wife and I purchased a used vehicle from the Dan Cummins dealership and felt we received a good vehicle for a fair price. Their finance people were able to get us a good interest rate on our loan with favorable terms that worked for us. Moving forward in time 6 months after our purchase, we experienced a front end problem. It turned out that a wheel bearing had locked up and fortunately the extended warranty that we purchased covered the cost of the repair, minus the deductible. Further, in analyzing this problem, it was observed that the brake pads were beyond the limits and the service manager agreed that the pads should have probably been replaced prior to our purchase, as we had put only 6000 miles on the vehicle in the 6 months that we had owned it. The service manager, along with our sales manager, decided that the right thing to do was to replace the front brake pads and rotors at no cost to us. They went one step further. The rear brake pads were not beyond the wear limits but were very close, so they replaced the rear pads also. We were very pleasantly surprised as we felt we would be in for a battle to convince someone that we should not be responsible for this issue. Instead, the people at Dan Cummins went above and beyond to make sure we were happy and our issue was resolved. They have won my business and I have told all my friends to visit the Dan Cummins website when looking for a vehicle to purchase.