Just traded in our Mazda for a Ford Edge, Van Horn (Robert and team) gave us a very fair deal on the trade-in, great in communication and working with us to find a solution that met our budget.
All in all, great people/dealership to work with and can highly recommend!
Recently I purchased a 2016 F-150 with 12,500 miles form Lenz. I had been looking online for a few months. This truck had all the features I was looking for, 3.5 Ecoboost, bucket seats, all the bells and whistles, etc. I picked Zach off their site and dealt with him. He was great to deal with. We agreed on a number out the door as I was trading in a 2014 with 37,000 miles. I test drove it on the previous Saturday and told him I wanted to think about it a few days. We talked mid week and agreed on a deal. I came in the following Saturday, did the paperwork with Brad Lenz who was a lot nicer than I pictured in my brain for some reason. I think all the adds, lol. Some young gentlemen switched my plates while we did the paperwork and I was out the door in 30 minutes. They did give me more for my trade-in than 2 other dealers had offered and their price on the new one was as low as I could find. So, I guess I felt like I was treated fairly. Let's face it, all vehicles are expensive, dealers have to make a living, you just don't want to feel like you were treated unfairly. I'm sure I will buy my next vehicle from Lenz. And yes, they have one heck of a selection! Tom T.
Wow, I just bought a new 2018 Buick Encore.. Talk about an awesome experience. From the moment I walked in, met w/Audry Kimberling (Sales), met w/Jackie Black (Finance) and met w/Adriana Burton (Delivery Coordinator). Audry listened and provided me with multiple options. He was able to answer all of my questions regarding the SUV's I looked at. In my opinion he went above & beyond. Once I made the decision on the Encore, Jackie stepped in for the 'dreaded' paperwork. Oh my how times have changed, 'dreaded' turned into a 'wow' factor and it was completed in the blink of an eye! Adriana is the bomb when it comes to going over all the features of my new SUV. She is extremely patient and also had answers for all of my questions. It really hit me later in the evening when I was reflecting upon my experience with HRB, I couldn???t have asked for anything better. The staff (even the OU guy) was friendly, took their time, answered questions, and provided me with an awesome experience. It all started w/Audry! Thank You Audry!
The pre owned salesman, Rick, was very professional and knowledgeable. He cut through the hassle and quickly gave me a bottom dollar figure that was reasonable and fair. The car was not right for me, but it was no hassle to walk away and he remained professional and courteous. I would definitely buy from them if they had the right car and I would recommend them to others
After shopping around several other dealerships, my wife and I stopped at Toyota of Boardman to look at a couple of used trucks we had seen online. We were greeted by Kyle Richeal who was a great, easy going salesman who actually knows how to listen. There's wasn't an ounce of pressure and he was immediately ready with prices and answers to our questions. He stepped back and let us shop and helped steer us when we were looking for something specific. He was nice enough to stay late and let us test drive although we weren't settling on a vehicle that day. The test drive was worth it. The used truck felt like new and we decided to buy. The truck was ready first thing the next morning and I've never had paperwork go quicker. I couldn't be happier with the experience. Thanks Kyle and the team at Toyota of Boardman!
2018 Ford Expedition Max Limited Review
My all purpose vehicle
by Susan from Weldon, IL
May 16, 2019
5
Love this car. The finish inside is beautiful, leg room is abundant, and the ride is smooth. I can go to the grocery store or out on the town at night in luxury!
We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.
I traded in a Suburban and this has all the benefits of that size vehicle but it drives like a luxury car. I absolutely love everything about it. Perfect combination of size and comfort. The best road car I have ever ridden in.
Easterns Automotive Group of Sterling- Curbside and Home Delivery Available Review
Easiest car buying experience
by bbmw18 from DealerRater.com
December 3, 2018
4.8 (630 reviews)
The entire experience with this dealership from start to finish was pleasant, efficient, and fair. Although we worked most closely with Sajjad, the entire staff was friendly and welcoming. Sajjad (as well as 2 other staff members) went above and beyond to stay late and complete the purchase. Having done our research, with several other dealerships over the past month or so, we know we received a great price upfront that didn't require haggling. The 30 day warranty was an unexpected bonus and not something we had seen for most used cars. The dealership itself is clean and aesthetically pleasing, with most cars available to view indoors. Would highly recommend purchasing a car with Sajjad and his team at this location.
2019 Ford Expedition Max XLT Review
Most comfortable SUV we have owned.
by Jim, retired from Gainesville, Florida
March 29, 2019
5
We like how this SUV handeles . It provides plenty of room for luggage and room for people. The ride is very comfortable on long trips. The seats also make it easy for long rides.
This is the 8th family car for us at Empire Hyundai and I am very pleased with the experience from beginning to end. Always dealt with Ron Webb and always will......walks us through the process with great efficiency and relaxed demeanor.....very important when buying or leasing a new car! I love my new white Tucson and can???t wait to drive for next 3 years....Thank You 👍
We stopped in after mechanical problems with our current vehicle, and while it was being repaired we walked around the lot and found a new pickup we liked. After a quick test drive and a fantastic offer, we chose to purchase a '19 Ram 1500. It was a pleasant, easy experience. With their "Warranty Forever" program, it will make a great addition for our family for the long haul!
Service was easy and fast. Felipe took all my info and had a service loaner vehicle ready for me right away. He called me the next day to let me know what the problem was and had my car back in a few days.
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