9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
Love my Ford Explorer
by EH Explorer Fan from Winchester Kansas
December 19, 2018
I have purchased many vehicles and nothing else compares to my Ford explorer!! It is a smooth ride. The interior is so roomy and comfortable. The third row seat allows me to transport the entire family. Love the safety features.
Good prices, no pressure, no hype and a laid back atmosphere. Easiest car buy ever. I was very satisfied with price I got for my trade as well.
by Pavorotti2 from Jesup, GA
October 26, 2018
My wife picked out this car. It's her first vehicle that was bought with her name on the title. Even though this car is now 8 years old, we still get people asking about it and how we like it. She loves it and would buy another one just like it if need be.
A quick shout-out for Ric Formann who sold me a BMW X5 in late August'18. I signed all the papers and drove off with high expectations. Two days later I noticed smoke coming from the front end. I called Ric and he assured me that it would be taken care of, and it was. He arranged for the minor valve repair without charge. That's customer service!
2011 Ford Explorer
by Explorer owner from Lansing, Michigan
October 25, 2018
This is the best Explorer I have owned. I have had 7 of them since 1994. Smooth quiet ride. Good fuel economy. Quality built and high grade materials used.
I have owned numerous Ford and Lincoln products but I keep going back to the Explorer for many reasons but the one that stands out the most is the looks, outstanding design and room for any family. Thank you for a job well done!
Maria is one of the best representatives. Her response to queries is super quick and fast. I will definitely refer to this dealer if someone looking for nice deals
I will never buy another Ford!
by Hates Ford from Maryland
October 19, 2018
When I bought this vehicle used in 2014, I was in love. It was perfect for my family of six, until it started having problems. 1st: the sunroof stopped working, but it’s ok because I really don’t use it. 2nd: I noticed that the roof was leaking, but how is this possible’ Took it to the dealership and was told that it needed to be resealed, which cost us almost 200 dollars. Never heard of that before and this is the first vehicle that I have had that leaks. 3rd: the back up camera went out. 4th: it started leaking again but since it was in a different location I had to pay for it. 5th: on the highway driving with my kids in the truck and the power steering goes out while I’m driving. WTH.. that is dangerous, if I didn’t know how to handle it, we would have gotten into an accident. 6th: Again while driving, my truck cuts off and tells me that it is overheating. I restarted it and pulled into a school parking lot and got my truck towed to my house. After having a mechanic look at it, I find out that my head gasket is blown and it is going to cost me a lot to get fixed. So right now I am paying for a truck that I can’t drive. As soon as I get it fixed, I will be trading it in for anything other than another Ford!!!
Thanks for the bad experience!!!
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
Best all round vehicle available!!!
by dds1000 from Virginia Beach VA
June 27, 2018
One of the most fun, responsive, and well-designed vehicles I've ever owned, in 50 years of car ownership. Driving is a pleasure. It's an SUV that drives like a car with very stylish appointments inside and out! A great blend of technology, performance, comfort, reliability, and durability at a very affordable price. Very stable handling, nice leather interior, extremely well designed and finished, unlike other SUVs where fit and form was left somewhat crude and unfinished as a backseat issue. Adjusting to the the vehicle was a very short process-all the controls are where you'd naturally expect them to be. Materials have held up surprisingly well over last five years of ownership. All in all a really good ownership experience!
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