Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Replaced my minivan
by RockfordCarEnthusiast from Rockford, MI
November 17, 2018
I am the current owner of a 2015 Ford Explorer XLT. The car has everything I need! Mine has a few really nice features to have like 20? wheels, Leather, Navigation, 2nd Row Bucket Seats and a power lift gate. I have 3 kids so this car needed to be able to hold up. So far, we have driven it over 100,000 miles and it has held up great! We have had no reliability issues at all with this car! I do think that Ford charges a bit too much for these cars though. We built one online and with the current features that we have for a 2019 Ford Explorer is around $46,000 to $48,000. This is a lot considering we bought our 2015 Explorer for only $42,000.
Great dealership with a great sales rep Jon Lewis. Could not have asked for a better experience. Jon was extremely helpful in assisting me on picking the car I loved. There were a couple other dealerships and salesmen I had worked with prior to Jon, and neither had compared to the experience I had with Huggard & Ewing/Jon Lewis
Danny Jordan could not have made our car buying experience any easier. He was professional, patient and never once put on any pressure. We are thrilled with the experience we had at Herb Chambers Lincoln of Norwood. James Lewis made the paperwork portion of our purchase a breeze. He explained every detail about the financing and warranty but did not push us to purchase anything we were not comfortable with.
Best Family Car on the market
by NicoC from Lakewood Wa
October 31, 2018
I needed a new car for a family car but still wanted to maintain the performance and luxury of a sportier vehicle. The Ford Explorer is the perfect balance of performance and practicality.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Comfortable, drives well and looks great
by Angel from Ankeny, IA
November 15, 2018
This car has met all of my expectations. Doesn't have a few of the extras but for the most part has everything and more than I need.
If you???re looking for a dealership that doesn???t pressure you into making a deal, this is the place. Just great people all around. Victoria is simply the best. Helped me with my budget and worked with me on the prices. Will be buying all my vehicles from here from now on!
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Great first SUV
by Mfunk from Columbus oh
December 8, 2018
The heated seats are awesome. The leather seats are a great touch for the luxury feel in an inexpensive suv. Very happy with my purchase!
Our salesman for buying an EV was Anthony Masone, ultra-competent, non-pressuring, a deft guide throughout the process, not to mention highly affable. And offered candy at his desk to boot! Thanks, Tony, for all your help, leading to a happy ending: a beautiful, brandnew EV (Chevrolet Bolt).
by Ed from Humble, TX
November 7, 2018
This vehicle meets all my needs and is a solid vehicle. I always liked the interior and exterior styling. The vehicle is very smooth and the amenities in my particular model is great!
Jim Laferriere helped us get into our ???new to us??? 2016 Explorer and made it so we could drive off with it the same day we bought it! Love the car and Jim was such an honest, helpful sales person. We would go to him again in a minute.
Love the color and it drives so well! Smooth ride!
by Lora from BrookPark
November 24, 2018
It has plenty of room. Third row seating. Smooth ride with Flex fuel. I love this SUV! Great mileage with low fuel costs. Thank you
I have too say, being a little skeptical of buying a used car from a dealer I was quite surprised when I stopped by Mastria Subaru. The salesman Ron C. couldn't of been any better. He is a true professional. He was easy to talk to and discuss the car I was interested in and walked me through the whole process. He as well as Chris D. the Sales manager gave me a very good price on the car I purchased. I when the time comes to purchase another car will be going to them again. Dan C
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Kept me informed with service updates and issues associated with the repair process. Repair work was done properly. Worked with me in timing of picking up my vehicle.
We'll never buy a Ford again.
by Lumpbizkit17 from Dunkerton, Iowa
January 6, 2019
$50,000 custom vehicle. Check engine lights turn on the the DAY it turns 60k miles, conveniently also the day the factory warranty is up. Beautiful vehicle inside and out but loud as xxxx to drive. Remote start works when it wants to. We traded off our Chevy Traverse with 280k miles on this pile of xxxx. Guaranteed that vehicle is still on the road. Never buy another Ford product EVER.
Great to do business with, from sales to service. Easy to talk to, not pushy, walk through process was a great experience.
Nice Solid vehicle front seats are uncomfortable
by Coon dog from Minnesota
December 8, 2018
I purchased my 4X4 XLT with 45.000 miles on it .Its very nice quiet SUV pulls my boat well. But the front seat cushion is uneven so the back of my leg sits on a uneavan seem. And I am averag build .The brake pedal bracket is close to the gas pedal so when braking my foot is on the Brake pedal and bracket at the same time. Changing of the heat or AC can be like texting and driving I wish the controls were simpler. Gas mileage is a respectable 20 miles per gallon average even in Minnesota winter this vehicle does not have a lot of storage in the armrest or dash
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
the improved ford
by lewluv from philadelphia, Pa
December 13, 2018
this car has grown on me over the years, and the handling has improved greatly, and now some way, I will own one for my family and myself!
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Dale was so great to work with when buying my new (pre owned) car! My husband and I came in with a budget and Dale worked to find a car in our price range but also with the features we wanted! I am so happy driving my car every day! They gave me money for my very, very used car and I drove off the lot that day with my brand new car. The day after I bought the car the check oil light came in and Dale got me into service quickly and I didn???t have to pay anything to get it checked.
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