Samantha replied right away. We arranged to test drive that weekend and purchased the car. Sam was fantastic! She was professional, friendly and very personable. Great experience. I would definitely recommend her and her staff.
Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
I had to take my car in for a major recall. Arron Dixon was my SA. He was very attentive and very professional in taking care of my car.The car had to sit at the dealership for almost 2 months while they wait for the parts to arrive. I was very apprehensive that my car would have some type of damage or scratch for sitting outside for so long or that some mechanic would want to take the car for a joy ride. Well when the car was ready, Arron washed the car and had me inspect the car. It was perfect like the day i bought it. I waited to give this review for a few months for fear that they did'nt do the work properly. So far everything is fine and no problems.
Arron and his staff did a great job fixing my car right the first time.
i love my new escape my sales person arthur was great he treated us with much respect good job furture ford of concord
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