They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH HIM ARE TOP NOTCH . THIS IS THE SECOND NEW TRUCK I PURCHASED FROM VINCE AND I CAME BACK EVEN THOUGH THEIR NOT THE CLOSEST FORD DEALER TO ME . THE LAST 2005 TRUCK WAS WHAT I WANTED AND ROBIN FORD FOUND IT AT MURPHY FOR ME . COOPERATION AMONG DEALERSHIPS IS ONE OF MANY REASONS I'LL ONLY BUY FORD .
I LOVE my new Tucson! Christian Medina listened to my needs & features I wanted and then helped me find the car that fit me exactly. The whole staff was very polite. I tried out multiple cars and Christian was nothing but pleasant and willing to answer any & all questions! I cannot say enough good things about him and the whole team !
I have purchased two new cars from this dealership--a 2008 Ford Focus and a 2013 Ford Focus. I am not a huge Ford fan...more of a Honda person...however, the service I get here is so good and so different from the service that I get at the horrible mega-dealerships nearby that I literally chose a Focus over a Civic so I could purchase a vehicle here. The fact that I get free state inspection for the life of my vehicle is fantastic and convenient, and even though I was purchasing one of the least expensive cars on the lot each time, I was given thorough and courteous service. The sales person helped me with issues that I was having with my trade-in in an honest and straightforward way. Having a smaller, more personal car-buying experience right in my hometown is so unusual these days, and the amount of stress and headaches I avoided by shopping here was certainly welcome.
I have leased and purchased about 4 cars from this dealership. Highly recommended! Service is always a plus! I love the drop off and the excellent service to your door. The driver is always pleasant! Definately recommend!
Went to this dealer for the first time to take my 2012 Focus to address transmission failure. Previous dealers had not met my expectations for customer service (Listening, following up, proactive safety concerns). Each person I dealt with at this dealership was courteous, responsive, concerned and followed up. This without any prior relationship with anyone at the dealer. They are busy and can't always achieve Instant results, but any time invested by the customer is worth it in the quality of service. So happy to know that there is a dealer out there who values quality as well as customer satisfaction.
I get my Ford 2006 Explorer Serviced here and just tripped 245,000 miles without any major problems!!! Every time I come in for their Works Service and need anything other than the oil change, Chris Kolody treats me like I'm some sort of Ford celebrity. He is truly a trusted advisor when it comes to anything on my car and goes out of his way with me and I am sure others to take care of them. First ballot Hall Of Fame inductee if you ever have one.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
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