Prompt service with a first class facility and friendly staff
Nice Solid vehicle front seats are uncomfortable
by Coon dog from Minnesota
December 8, 2018
I purchased my 4X4 XLT with 45.000 miles on it .Its very nice quiet SUV pulls my boat well. But the front seat cushion is uneven so the back of my leg sits on a uneavan seem. And I am averag build .The brake pedal bracket is close to the gas pedal so when braking my foot is on the Brake pedal and bracket at the same time. Changing of the heat or AC can be like texting and driving I wish the controls were simpler. Gas mileage is a respectable 20 miles per gallon average even in Minnesota winter this vehicle does not have a lot of storage in the armrest or dash
M Sport Motor Car Company are always available at exact the time they promise to be. I worked with Craig and Anthony and these guys are very knowledgeable and are amazing professionals.
Replaced my minivan
by RockfordCarEnthusiast from Rockford, MI
November 17, 2018
I am the current owner of a 2015 Ford Explorer XLT. The car has everything I need! Mine has a few really nice features to have like 20? wheels, Leather, Navigation, 2nd Row Bucket Seats and a power lift gate. I have 3 kids so this car needed to be able to hold up. So far, we have driven it over 100,000 miles and it has held up great! We have had no reliability issues at all with this car! I do think that Ford charges a bit too much for these cars though. We built one online and with the current features that we have for a 2019 Ford Explorer is around $46,000 to $48,000. This is a lot considering we bought our 2015 Explorer for only $42,000.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
ALPHONSO WAS GREAT HELPEED ME OUT AND GOT US OUT QUICK THANK YU SO MUCH FOR YOUR HELP. I LIKED MY CAR WAS A GOOD DECISION
We'll never buy a Ford again.
by Lumpbizkit17 from Dunkerton, Iowa
January 6, 2019
$50,000 custom vehicle. Check engine lights turn on the the DAY it turns 60k miles, conveniently also the day the factory warranty is up. Beautiful vehicle inside and out but loud as xxxx to drive. Remote start works when it wants to. We traded off our Chevy Traverse with 280k miles on this pile of xxxx. Guaranteed that vehicle is still on the road. Never buy another Ford product EVER.
As soon as I arrived the place was attended by one of the vendors, who was very nice and attentive. I did not conclude the purchase because the vehicle was with an oil leak and some dented and scratched in the bodywork.
Great customer service, overall a friendly and pressure Free environment where to shop for an automobile, whether you are on the market for a new or used car
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Went in not knowing how this place would be and drove out with a car for me and my wife. Jose we truly felt like family there. Thank you for making thing used car buying experience a great one! Thank you Nyc Motor Cars group you guys rock!
by Ed from Humble, TX
November 7, 2018
This vehicle meets all my needs and is a solid vehicle. I always liked the interior and exterior styling. The vehicle is very smooth and the amenities in my particular model is great!
Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle.
Great experience love the new car Geury help me and yoahan finance and Mr Prado the manager, I buy Nissan versa 2017, I love this car.
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