This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
One of the best car buying experiences we have had. Brittany was excellent, knowledgeable, and gave the best demo with attention to every detail, and certainly was not pushy (which is a criticism I have had with other dealerships). An all around enjoyable experience....wonderful interactions with the sales manager, finance manager and Jack Madden. Beautiful new service facility with exceptionally friendly staff.
We will be back.
I had leased it out of state originally, before we moved to Massachusetts! I had done all kinds of research online and everything pointed me toward Jack Madden! My salesman Jay was the utmost most respectful and knowledgeable person I have EVER worked with
I leased my first edge from Jack Madden Ford almost 3 years ago! I was very particular on wanting almost the exact same edge! I met Jay who did an amazing job and knew everything my last salesman didn’t about the edge!
Jim Laferriere helped us get into our ???new to us??? 2016 Explorer and made it so we could drive off with it the same day we bought it! Love the car and Jim was such an honest, helpful sales person. We would go to him again in a minute.
I bought a used Ford Edge from Paul Fiorenza at Jack Madden Ford. It was a great buying experience. Paul was knowledgeable about the vehicle and straight forward in the buying process. He had the car ready for me the next day and was helpful in showing me all the features before I drove off the lot. I would highly recommend Paul F. and Jack Madden Ford.
I came into Jack madden ford knowing just what I wanted, after not being able to find the exact truck at any dealers I came back because Jay was so knowledgeable and kind.... 10 out of 10 stars thank you jay
Daniel Wood was very helpful and professional. After visiting many Toyota dealerships, he made McGee Toyota a pleasant place to buy a new car .I am completely satisfied with my whole car buying process .
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
You always are worried when you walk into a dealership. I traveled 70 miles for the car I bought. Drew my salesperson made the process quick and easy. The price was what I was quoted. Left the same day with my Sierra. Great experience just wish they were a little closer.
Bill and Tyler did a fantastic job on this semi-annual service of my 2015 Mustang. I got "The Works" done along with a tire rebalance and winter-to-summer tire changeover. Thanks guys!
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