Excellent Experience - Got the car I wanted.
December 3, 2018
I would like to let you know that Nebil Sado is an absolute asset to the Lexus San Diego team (as is Todd in finance). I found an amazing used Lexus for sale on Cars.com that I couldn't pass up. I made an appointment and showed up first thing Saturday morning (1/6/18 as scheduled). Unfortunately the car was not yet available for sale and they thought there was nothing they could do. Nebil, however, took me aside, listened to the fact that I had just driven for 3 hours to come see this car and although I left empty handed, I was given hope after he took all of my information, filled up my gas tank for my trouble and promised to call when he had more information on this car. He is a man of his word and contacted me first thing Monday morning, then daily thereafter with updates until I was able to come pick up the car on Wednesday, Jan 10th. Due to the long drive and my work schedule, I was unable to get there until 7pm but everyone was so nice, accommodating, and they stayed past closing to ensure we got our paperwork done and drove away with our new-for-us car. We ended up with a wonderful experience from what could have been a negative.
I do all of my car shopping on Cars.com and thank you so much for including Lexus in your comprehensive vehicle selection. Lexus has always been good to us. They have a standard of superior customer service and staff like Todd and Nebil who are excited for us even past closing time. Thank you for including Lexus of San Diego in your search results. They have an upgraded, luxurious facility with a fantastic sales & service team!