the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
by ErikH from Crofton, MD
January 22, 2019
Love this vehicle. Could use more bells and whistles, but a really good car. It’s roomy, comfy, and my kids love it. I’m a lefty and have to get use to the steering wheel controls.
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
We love our explorer
by Jak1776 from Clearwater, ks
January 20, 2019
Survived a roll over accident in the last explorer with only seatbelt bruises. Replaced it with a newer model. It is so comfortable, reliable, and fun to drive. We will be driving explorers for a long time.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
Our latest explorer
by keith from Hallstead, PA
January 17, 2019
HUGE on the inside, plenty of leg room in all 3 rows, 2nd and 3rd rows well designed for folding, the spare tire is inside, which is a nice change, well thought out controls.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
The service was one of the best I ever got. Pricing and selection of vehicles was excellent. Staff treated us like friends or family. Thank you
by Txfracer from MIDLAND tx
January 6, 2019
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
My experience was very nice. The sales person, Ms. Erma, was very knowledgeable and pleasant. Organization and correct paper work, made the sale go smooth. I didn't have to spend the whole day at the dealer to get my car. Everyone was kind. I purchased a Ford Focus and I am happy.
Love this vehicle.
by Wid4 from Racine, Wisconsin
December 26, 2018
Always loved Ford Explorers. And once again this one has not let me down. I would buy this again too because ford puts out a great reliable product.
I've purchased more than one car here for a reason
by Nicholas Billings from Napa, CA
February 13, 2018
4.8 (171 reviews)
It's all about the friendly service. Everyone is smiling. Everyone is helpful. There was a bit of a wait when getting the financing situated but I didn't mind and they explained everything in detail even when I had questions about the final sales price.
by Gina from MA
December 4, 2018
this care is an excellent choice for a busy family. very roomy, with third row seat if you need it. while practical, it is also well appointed with nice options such as heated rear seats and steering wheel. perfect compromise of practicality and luxury.
We had an excellent experience at Napa Ford. The salesman were very knowledgeable and responsive to emails. We brought our truck in for a trade in and that went smoothly too. The only bad experience we encountered was the wait for the finance dept. We waited over an hour to see her. This is unreasonable. Once we were in her office she was very efficient and knowledgeable too. Over all good experience
Sales Associate Brian was very helpful, he knew the product features and explained everything in clear detail he was great helping me find the car I wanted. Great staff all around including the Sales Manager and Finace Manager, it was a good car buying experience.
Everyone on staff we dealt with were top professionals in their field. Customer Service is at a maximum priority with this Dealership. Staff are friendly and helpful. We could not be happier with our experience. It is the fourth car we have purchased from this Dealer.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.