The customer service was great. They were tactful about time and was courteous about getting my car back to me. The atmosphere was clean and pleasant. Kia of Jackson have my Business, they took care of me!!!!!
My husband bought me a 2018 Ford Fusion on February 14th. He said this was the by the far the easiest car buying experience he has ever had. He also said he was impressed with his salesman it was raining and he came out in the rain and helped him find vehicle. Great job my husband and I would definitely buy another vehicle from you and will recommend you to friends. The bonus I love this car it is awesome!!
It took a week to get the car transferred ( in State)
I paid cash and it still took 4 hrs.
When it came time to sell them my used car, they said there was a prob. ( according to Auto check) I spent two weeks to clear a title that said totaled . After many , many phone calls, I find out they were interpreting "Caleteral damage,car repaired, claim paid" as totaled. Even when I got a letter from the insurer stating it wasn't totaled, they refused to budge. I'm so frustrated! They want to offer me 1/5 what my car is worth. I can't deal with these people!! If it hadn't dragged out for two weeks, I would take the newly purchased vehicle back. Lesson learned!!!!
I did not end up buying a car from here ONLY because i ended up chosing a different one they did not have it stock. But the attention and time that Leon in sales gave me prompted me to write this. He took time out to keep checking up on me and helping me. I wish they would have had the car i bought just so he got the credit!
Very Helpful and Great Service, Stopped in dealership because my truck had problems and had no appointment was great at repairing my truck to get me back on the road. The service writer Nancy was very helpful and is a great benefit to this dealership
Our experience was awesome! Our salesman, Darrell Matlock was amazing. He listened to our wants and needs in the purchase of our new Explorer. Everyone at the dealership was so nice and helpful. There was no pressure, and no badgering. He, Darrell made us feel very comfortable. He explained everything clearly.
I just wanted to comment on how much I like Carmax customer service as a company. I bought me car from Carmax in Nashville Tn about 2 years ago and had great experience. Then few months later I my car started making a noise on the front end. Took back to Carmax in Nashville They put me in a rental car till the next day till they got it fixed... Which was great. They repaired my car free and payed for the rental car. Then April 6th I was traveling thru Jackson Tn and my car started making a terrible noise. I was very concern. Called Carmax in Jackson Tn took my car there they worked me in pretty quick. When they pulled the wheel off the found a pebble had past the dust cover and was rubbing between breaks and rotary. They removed the pebble and all was good. Thank God there was no damaged. Tech put my tire back on and sent me on my way. They didn't charge me nothing.. Thank you
We ordered the exact vehicle we wanted and the staff was very informative and patient during the process. We were very pleased with the service and all the helpful staff when the truck was delivered. Would definitely use this dealership again.
We drove over 2 hours to buy a Jeep from American Motors and it was the best car buying experience ever! Everyone is really nice and don't play the crazy games like the big "new car" stores. Ask for Mark or Ben and they will hook you up!
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