Salesperson was very helpful and friendly. Thought I knew what I wanted but Allen listened and after showing what had been thinking I was interested in , led me to just the perfect vehicle . The sales staff were helpful and explained paperwork to me. Thanks again! Was a very enjoyable experience.
My husband was in town for the weekend. His car overheated on early Saturday morning. We stopped by Monken Toyota Service department and were very happy that the service department was open. Staff was very helpful trying to arrange a rental car since the car could not be serviced until Monday. Aaron Bradford was very kind and professional. Together with the technician, they are a great team! Thank you so much.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
MY FAMILY AND I WAS HEADED TO CARYLE LAKE ON SATURDAY JULY 29 WHEN MY TRUCK OVERHEATED AND WE WERE ABLE TO EXIT THE TRENTON IL EXIT AND WHAT DO YOU KNOW THERE WAS A CHEV DEALER. THE SERVICE DEPARTMENT WAS QUICK TO RESPOND TO OUR SITUATION AND QUICKLY AS POSSIBLE TOOK A LOOK AT MY TRUCK. THEY WERE ABLE TO RECOGNIZE THE PROBLEM WHICH ENDED UP BEING MY FAULT BECAUSE WHEN IHAD CHECKED THE WATER LEVEL ON THE TRUCK BEFORE I LEFT HOME I DID NOT TIGHTEN THE RADIATOR CAP CORRECTLY!!! THE SERVICE DEPT WAS GREAT ESPECIALLY THE PERSON WHO LOOKED AT THE TRUCK AND I'M SORRY I FORGOT HIS NAME AND WE COME TO DECIDE THAT I HAD MESSED UP.. MY FAMILY WAS TREATED GREAT IN THE WAITING AREA OF THE DEALERSHIP.. THEY GOT US ON OUR WAY IN ABOUT HOUR AND A HALF..THANKS AGAIN FOUR YOUR KINDNESS AND I WOULD RECOMMEND THIS DEALERSHIP IN EVERY WAY!!!
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