Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
They worked very hard to get us into a car thank you
by Crystal18 from DealerRater.com
December 3, 2018
Amazing work the only thing I wish this car had was wear I can move petals and it remember our setting. Thank u if you can figure out why we didn't get the petals that move and the seat that memory because the one we were shown had the petals that move and seat memory.
Steve Harrison kept me informed every couple of hours throughout my lengthy repair. Reached out to me a couple of days after to see how things were doing. I was impressed by that. I have had my truck serviced there for over 12 years (1998 F150) and they have always treated me fairly. Thank you Steve!
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
I believe the greatest compliment that can be given a dealership is a return purchase. Bought my second vehicle from Southwest Ford today. Don Rice was our salesman and he really deserves 5 stars for the way he lead me through the entire process. Drove away very satisfied with a new Ford Edge. Highly recommend this dealership and this salesman.
My service tech, Craig has been working on my cars for years now and always does a terrific job. Thank you. My 2012 Explorer had almost 100,000. Miles and had no serious problems, Craig kept the car serviced. Wanted a new Explorer 2018 and Don Rice got me into one and out the door within a short time. So service time and buying time always a nice time here
I purchased a pickup last year with Carlos Sierra and I enjoyed the customer service I receive when purchasing my truck that I’m back again. He is currently helping me find the right family suv that fits my needs. The facility is a very nice place and all the employees are all so friendly and make you feel valuable. I have recommended everyone who is interested in a vechile to Park Cities even living iut of town these people can make it happen. Thank you Carlos for the wonderful visit er service you have provided and being available every time I have a question.
Bought a truck from Joe D'Angelo at Park Cities Ford. I've bought a lot of cars in my 50 years, but Joe is the best guy I've ever dealt with when buying a car. We felt like we left the dealership with not only a truck, but a friend. I cannot recommend Joe at Park Cities Ford any more highly. The overall dealership experience was great. If you need a car or truck, call Park Cities Ford and ask for Joe. No pressure, no nonsense, and just a great guy.
Always great service. Friendly employees that make you feel at home. He
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