We were introduced to Friendly Ford by doing an online search for vehicles, made the comparatively long trip to the dealership, from Jamesville, NY, and we are glad we did. We were introduced to Francis Nicotera and we immediately learned he has our best interest in mind; he patiently worked our requests through his inventory, and we found an F150 we really like, and one that we believe we will give us many years of service, and many miles of comfort. Thank you Francis and the Friendly Team - everyone we meet here is open and friendly, just like the corporate motto.
By far, the best car purchasing experience ever. The entire team at Friendly Ford were amazing. A big "shout out" to my salesman, Mark Morrison"..He went above and beyond to make this buying process fun, stress free and swift. He stepped out of the box and made other suggestions..which I appreciated. Got a tour of the new facility too.
we first spoke with Francis on the telephone before we drove up. He was pleasant and said he would have the truck we were interested in ready. He did everything he said. He was a very nice man. We sat down and figured out a deal. It was one of the best experiences we have had buying a car. We left items our trade in. He had them delivered to our house. Unbelievable kindness to us. We will always come back to Francis first.
Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!
i returned after 5 years to see Steve Miller for a new truck. Met Steve 10 years ago and though i did not buy a truck from him i remembered his great service so i bought my next truck from him in 2013. He does a great job getting me the most for my money and i returned to see him again. He did not disappoint. Thanks Steve.
Have purchased 2 other vehicles from Van Bortel???s and Have always had a great experience. Paul did a great job explaining the features of the Ford Edge. The service has always been excellent . Never high pressured to buy.
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