Had a great experience buying a used car from Steven after my car was totaled. He was very helpful and not pushy at all like some other car salesman I had encountered. He was very transparent and put up with my many questions like a champ!
After having my last pickup decide to retire after 24 years, I was at a loss to find a replacement. In my search, We visited West Herr Ford in Hamburg, and came across Steven S. After a couple of visits, my wife and I selected a used pickup that was in very good shape. Steven went out of his way to get the vehicle prepared and the purchase completed.Thank you Steve.
by Ethan from sterling optical from West Seneca my 14224
November 3, 2018
Rich perry took care of us and did a fabulous job. Very convenient and seamless without any headaches, which is almost unheard of when it comes to buying a car. We reached a great deal with Rich who is a stand up guy.
Had a wonderful expierence shopping for my new car. August was a very-knowledgeable, patient salesman. I would definitely recommend my friends and family to shop West Herr Nissan. Just ask for August, he was great!!!
Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!
Basil Ford did a great job servicing my 2016 Esape with 43 k miles. Tires are still good for a few months. Rear brakes were replaced. All other maintenance was performed to my satisfaction. They even gave it a complimentary car wash. Nice. Thank you.
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
I was contacted by salesman Jadon shortly after signing up for a test drive promotion by Ford. During the test drive at Dave Smith, Jadon was very informative with all ford was offering at the time (rebates, lease buyouts, etc.) and all of the features of both the 2017 and 2018 Ford Mustang Ecoboosts. As I wasn't ready to buy for a couple of months, Jadon kept in contact and was very responsive to every question and concern I had. When I decided on a model located at an out of town dealership, Jadon was quick to assure me that they could retrieve it. A week later, after the quickest buying process I have experienced along with the lowest finance rate I could find, I am loving my 2017 Ford Mustang Ecoboost in lightning blue. Very impressed with overall experience. No nagging salesman trying to upsell you, but rather very responsive to every need.
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
Everyone was super nice. I want to give special thanks to Joe Bumbalo, Kevin Zephaniah, Mike Watts and General Manager Steve. They went out of their way to help my mom and I get the financing paperwork signed making special arrangements for my mom who was recouperating from a serious car wreck a few weeks earlier and then helping me to get a ride to pick up the new vehicle. It’s a beautiful vehicle. I’m super happy with the buying experience. Thanks and God Bless to all!
Very nice working with Mike Wilkinson and Dave McDonald. Super service and accommodations. Very considerate of my time and limited availability. Took time to ensure I understood all the features of the automobile. Hi
We don't consider any other dealerships when it's time for a new vehicle. We have been dealing with Basil for over 10 years now & always get excellent service from their staff. They are reliable & attentive to our needs.
Bought my F250 new there and have it serviced there, so far so good. People are friendly dealership is clean an orderly. Work gets completed in a timely matter.
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