Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
We had an excellent car buying experience with Jeff Frigard at Livermore Ford. We were looking for an Explorer and Jeff thoughtfully walked us through the various models and features. Jeff also took the time to explain and demonstrate the vehicle's many features. Once we knew what we wanted, Jeff went out of his way to find a vehicle with the color and all of the options we were looking for. Jeff made sure we got the Explorer that we wanted and that all of our questions had been answered - and he knows the answers!! It was such a pleasure working with such an experienced and knowledgeable Sales Manager. Livermore Ford is also a great place to buy a car. The Finance Manager who worked with us, Troy Ryan, had us out of there in record time! Would definitely recommend checking them oit
Great customer service at this dealership. Our salesman, Joe Fogarty was very knowledgeable about the Ford F150. He helped us find the truck we were looking for and answered all our questions. With Joe and the GM working that day, we were able to get a very good fair deal on a 2018 F150. Everything was easy with minimal back and forth. Joe, the GM and the finance person were all great. Highly recommend this dealership and we will be going back next time we look for a Ford.
This dealership and our dealer Matt Gordon went above and beyond helping me with purchasing a new truck. They were extremely informative throughout every step of the process and were always available via phone or text message if I had any questions. I was definitely sold the exact truck I was looking for, but it was the customer service that solidified the deal.
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
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