Used 2019 Ford Explorer for Sale in Rochester, NY

Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

The workers were very polite, we were supposed to come in for a estimate on a vehicle, the dealer called us the day before to remind us and sent us an email with the confirmation of an appointment that had the address, the time and other info that was very useful at the time of the arrival.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!!

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

Just picked up my car. I was involved in an accident. It took about 10 days and the car looks great!! Kayley handled each of my calls regarding the status in a professional and friendly manner. One of the issues dealt with my extreme sensitivity to paints and cleaners. She said she would take care if it and I was SO surprised when I found out the front bumper was painted before it was attached to the car!! It's rare to have anyone take your concern to heart and do things not asked by you!! Of course I will be recommending the collision shop to everyone in my family and close friends!!

I highly recommend West Herr Ford of Rochester for service. I was visiting from out of town when my check engine light went on. I was able to get an appointment quickly with West Herr, and get the situation addressed quickly, which included getting a part delivered. The entire process was great - including the customer service and the actual repair itself. Being from out of town, it would have been easy for a dealer to take advantage of the situation, especially since I had to leave town soon and thus was on a tight schedule, but that did not occur. Outstanding. I highly recommend West Herr Ford of Rochester!

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

I have bought 3 vehicles (2 Lincoln???s, 1 Ford), leased 1 (Lincoln) and helped my daughter buy 1 (Ford), Donna and Joe are the best. They treat you like family, give you very fair deals both on the car your buying and your trade. Whenever I hear someone is looking for a vehicle I always recommend Donna and when I???m in the market she???s my first call. In addition to the great buying experience the service department is top notch. Friendly, knowledgeable and fair. Best dealer experience you could hope for. If you need a vehicle, call Donna, you???ll be happy you did.

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

If you're in the market for an excellent used vehicle visit these folks first. Low pressure and very high quality cars. Highly recommended.

This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.

Would recommended them to everyone John 585-305-1623 Glenn 585-301-3514

engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..

We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!!

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

Not only did Victor help me lease my vehicle, he checks up on you to see how you like the car or if you have any questions. He also helped make getting my oil change super easy so it wasn???t added stress into my busy schedule. 10/10 would Recommend!

One word: Quality!!! Very impressive used vehicles. So happy with my Lexus I purchased from the company! I’ll be a return customer for life. I have already recommended to friends and family.

I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.

Helpful salesman, painless process. Smooth from beginning to end.

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

I had a small repair done and then had the car serviced . Everything very timely - Everyone extremely courteous and helpful! Love that drive right in and someone is Johnny -on- the -spot to help the customer! Thank you Al and Bryan! Would and have recommended to friends and family. A refreshing change from any place I have ever had my car serviced/repaired.

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly treated with honest & terrific customer service! Starting with Shane Chapin (Sales Manager); Keith & Darren in the Service Department; Laura King in Sales, they never hesitate to go above and beyond helping us with our vehicle needs!! We will always recommend Cortese to our friends, family and co-workers!!

We bought a 2016 Jeep Grand Cherokee and couldn't have been more pleased with Sam Cubiotti, our salesman and the entire staff we worked with. Friendly, professional and they get things done! It's not an easy decision when you are making a purchase of a vehicle but we were beyond happy with the staff at Cortese! Sam walked us through all the options of this car and how it worked. He made the purchase of the vehicle so easy, what a professional! Thank you so much Cortese! We will definitely send our friends and family your way :-)

I purchased a new 2017 Ford Escape Titanium on Jan 19th, 2017 from West Herr Ford of Rochester. Our sales rep was Bueben Byrd and he provided answers to all of our questions. We met with him about 4 times as we were deciding which car to buy. We shopped at local new dealers for Honda CRV, Toyota Rav4, Lexus RX350, Nissan Rouge and Chevy Traverse. We ultimately decided to purchase the 2017 Ford Escape Titanium as it was the best car for us. Reuben had a lot to do with our great experience. He answered our questions and was there to help. I would characterize him as a low pressure salesman which is rare now days. When it was time to negotiate our deal at the West Herr Ford of Rochester I came away satisfied with the final purchase and trade-in price. I am not sure anyone ever gets all they are asking for, but in general I had a great experience. I didn't exactly get was I thought my trade-in was worth, but neither was it too far out, I ultimately agree to the deal. My recommendation for anyone buying or trading in a car, is to know your numbers and be willing to negotiate until you are happy or be willing to walk away. I highly recommend West Herr Ford of Rochester. Ask for Rueben Byrd. Tell him I sent you. I believe you too will have a great experience.

Great service and Niko was very efficient . Thankful he even set up my phone. Manager even checked to see we’re happy. Quick with paper work.

Wonderful car to drive. My wife had a computer failure which did not let her drive the car. Failure was "Auto Park Assist Failure" disabled power steering. We had to have it towed to the dealer. Car has only 200 miles on it. WEIRD!!

A very simple straightforward and honest process. No game playing by sales person- he simply did what I asked which was give me my total outlay for the 36 month lease period including "everything". He did that and when it was time to close the deal, there was no "hidden/extra" costs.

roomy, sharp looking, comfortable and affordable, great value for my money spent. has all the traits of a more expensive suv but at an affordable price