Very satisfying car-buying experience
November 6, 2018
Though not intending at all to purchase a vehicle when just visiting Ken Stoepel Ford Lincoln with a friend, I spotted a stunning late-model luxury sedan that seemed a perfect replacement for my older everyday driver. Salesman Logan Landen approached and provided all the details and service history, including a CarFax report that confirmed the vehicle's excellent condition. Further, Logan was very courteous and knowledgeable without trying to press for an instant decision. Explaining that I was from out-of-town (Houston), wasn't even driving the vehicle I would trade in, and wasn't prepared to consider a transaction that day, I left with a lot to think about. Later that evening, I returned -- this time with my wife along -- and she clinched the decision: sold! Bottom line: Logan, Juan Rodriguez and everyone else at Ken Stoepel made our experience very pleasant. Despite the logistical challenges and details in arranging long-distance vehicle transfers, it all went smoothly, thanks to attentive, professional treatment and good customer service. Have already recommended Logan and the Ken Stoepel dealership to neighbors here in Houston, who may want to consider the drive to Kerrville well worth it. We certainly did.