November 5, 2018
I live out of state but am in the Johnson City area about 4 times a year. Bought a used truck from them and have to say the buying process was great for the most part. Got the vehicle I wanted and got a fair deal for my trade. So I'm very happy with that part. Received the truck and drove 45 miles to my Texas home. Being an ex amateur racer, had to get under the truck and look see. Since the sticker on the window said maintenance items had been checked, decided to see for myself. Added 10 ozs of fluid to the battery, so a little miffed that this had been checked off but not taken care of. Decided to check oil level and found to be pretty dark and smelled odd. Checked the oil % gage and saw 53%. Decided to change oil and filter rather than drive back to dealer. Wanted to see how hard or easy to get this task done and it was pretty easy. Everything else checked out and after I told the sales guy about the battery and the oil, he apologized and offered to pay for my oil and filter. That's a class way to do biz. I wanted to change the oil myself so told him not necessary, so they offered to take care of my next change. Good stuff. Sales guy, Anthony, was a pro. We haggled a little and wen track and forth but they got a great vehicle and I have a really nice F150 Limited that will haul what I bought it for. Some overcharges were found by the accounting group(not unexpected, since I was from out of state). But this really good dealership and their staff did all the right things to have a customer for life. Will be back for my next truck in about 3 years.