New and used 2026 Ford Explorer for sale near Central Garage, VA

P J was the best! He listened to me, knows what it’s like being “a regular person “ going through what can be a scary and intimidating experience. I ended up with an amazing car. Every person I met there was nice and happy. You can tell a lot by the atmosphere: when employees seem happy to be at work and working with each other, the customer ends up a winner. I recommend working with P J 100%!

I had a very positive experience working with Richmond Ford West and, specifically, Derrick Pulliam in the purchase of my Ford Bronco Sport. I wasn't intending to purchase a used vehicle, but 2023 orders are so delayed in their production that I decided to look for a used one with low mileage. This dealership is a couple hours from my home, and it was fantastic being able to negotiate a deal entirely via email, when a lot of other dealerships only wanted to entertain in-person conversations. In a single day, I had the price agreed to and financing in place with only two, brief phone calls required to complete the financing portion. Upon picking up the vehicle, Derrick went over all the features and ensured the paperwork was ready to go. Given the car is certified pre-owned, I noticed about 10 minutes into driving it home that there was a small crack in the windshield. I called Derrick and he had me send a photo, agreed I could get it repaired local to my home, and mailed a check to reimburse me. I also discovered that the rooftop antenna was missing to which Derrick was very responsive and worked to ensure that I would be reimbursed for the purchase of a new one. Derrick was always responsive and courteous in his efforts to resolve these small issues, even after the deal was completed. I have no hesitation recommending this dealership to others, and I intend to consider it for my future purchases, even though it isn't the most convenient location to my home. It's getting harder to find pleasant and attentive customer service, and I found it well worth my trip.

I want to highly recommend this dealership and the excellent customer service I have received. Joey Foust helped me through the process of ceramic coating on my Ford Fusion. He is friendly, professional, and follows up impeccably. He understood the process and explained it great detail to be sure I was informed as to what to expect. He provided a loaner to use to go to work. My car was done in a timely manner and looks beautiful. I'm 100% satisfied and highly recommend Joey for any future service needs!

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

Chris Paulk is a very comfortable, relaxed, non pushy sales person that answered every asked question very professionally. He addressed all of our needs and requested repairs to the buying process of our used MKX. We love our vehicle and recommend Chris's professional salesmanship to any body who would be interested in purchasing a new or used vehicle from Richmond ford / Lincoln. A goes out to Chris Paulk

Good company to do business with. Sales staff is great - not too pushy; and they really know their products. Parts and Service folks know their stuff too. Everyone treats you with respect. Drive to West Point for your next Ford.

James Vance and the entire Sheehy Ford of Richmond team did a fantastic job of insuring I got all the information I needed about the truck I had seen online, so that I could decide if it was the truck I wanted before I ever traveled to the dealership. No sales pressure, just information. James even made a video of the truck to cover points that weren't super clear in the online photos. I showed up to inspect the truck, and it was exactly what they had represented. Three hours later (most spent waiting for my bank to complete a wire transfer), and I was driving away in my new F-350. They even spent the down time going over how to set up the digital screen and various features, and drove me to get lunch! I'm 65, and this is the first time I have EVER had a totally positive experience at an auto dealership. I would HIGHLY recommend Sheehy Ford to anyone car shopping.

I came in looking for f-150s, specifically one that could haul my horses/trailer. I was met with an extremely knowledgeable staff who walked me through the whole process. I was in and out in less than 2 hours. The entire shopping experience was done on an ipad, so we built the deal together. Will totally come back even though I am a 2hr drive away.

Exceptional Experience with Curtis at Sheehy Ford of Ashland. I recently had the absolute pleasure of purchasing a new car from Sheehy Ford of Ashland, and my experience was fantastic thanks entirely to my salesman, Curtis. From the moment I walked in, Curtis was welcoming, professional, and completely devoid of the high-pressure tactics that can make car buying so stressful. He took the time to genuinely listen to what I was looking for in a vehicle and what my budget was. He wasn't just trying to make a sale; he was focused on finding the right car for me. His knowledge of the Ford lineup was impressive. He pointed out features I didn't even know existed and answered every one of my questions with patience and clarity. The test drive was informative and he made sure I was comfortable with the vehicle's handling and technology. When it came time to discuss numbers, Curtis was transparent and straightforward. He worked diligently to get me a great deal and made the financing process smooth and easy. He kept me informed every step of the way, and what can often be a lengthy and confusing process felt efficient and simple. Overall, Curtis is a true asset to the Sheehy Ford team. His honesty, expertise, and customer-focused approach turned what I expected to be a daunting task into a truly positive experience. I will definitely be returning for any future vehicle needs and will be recommending him to all my friends and family. If you're looking for a no-hassle, enjoyable car buying experience, ask for Curtis!

Sam was very helpful. He listened to me and did not try to sway me to purchase another vehicle like some dealerships do. We got straight to the point and I walked away with the car I wanted.