I purchased my vehicle from Ken Stoepel Ford and have all my maintenance done at their location. I have not had any issues with my vehicle so far (it's a 2017), and the oil changes and multi-point inspections have always been done in a reasonable time frame.
I went into Ken Stoepel Ford with a friend and inquired about the recall notice I received for my F-150. The service manager offered me a choice of open repair dates. On the date I selected I dropped off my truck at the service department and chatted with the salesman with whom I purchased the vehicle. After that I had a cup of coffee, the service department driver took me to run an errand, and on my return the service had been performed. This could not have been more pleasant.
I needed a new battery and a state inspection for my 2013 Lincoln MKX. Without an appointment my needs were taken care of in about an hour by their friendly and helpful staff even though they were very busy with many other customers. They have always provided great service and fair prices in the 5 years that I have been a customer there.
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