Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus’s desk and stopped what he was busily working on to say, “So, today’s the big day! Picking up the Renegade I see. I ‘m so happy it worked it. Are you excited?” with a huge smile on his face. Gus’s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!
A great vehicle with style.
by Earl from NewportNews,VA
October 27, 2018
This Explorer Sports Trac meets all my needs for everyday use its a great vehicle to use for local and out of town travel for a comfortable ride.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
I Miss My Sport Trac
by Zwoman from Sellersville
August 3, 2018
I owned a Sport Trac for 14 years. We ran 253K miles before the transmission finally gave out. But the engine was still strong and I had only started putting money into it, more than routine maintenance, in the last year or so. It was a great truck and I have no clue why Ford stopped making them. All I know, is when the right one comes along, it's mine! I really miss her.
Sal makes the buying process painless. He is very attentive to your needs, but won't promise you something just because that's what you want to hear. What I really liked, though, is only having to meet with Sal. I didn't have to meet all of his managers and repeat everything to them what I had just explained to Sal. I buy from Sal because he is trustworthy and sincere. I also didn't have to pay a doc fee. Apparently dealers have the option whether or not to pass this fee on to their customers. After doing some research, some dealers in the area even charge the maximum that the state of Michigan allows. That just sounds greedy to me. Thank you Sal and Russ Milne for providing an experience that puts the customer first.
Used Explorer Sport Trac
by Kenm from Madison, CT
January 10, 2019
Bought this car used with 78k miles. Runs and looks new. Bought from Road Ready Used Cars, and they were very good at prepping the car.
Help me out when no other would on getting me finance I'm grateful for them Donald my salesman was great
Reliable and I wish they were back!
by Rockinrob from Lafayette, Indiana
December 19, 2018
This car is comfortable and one of the great last midsize American trucks. It is comfortable and feels great to drive. The price is a little high but that’s to be expected because of its rareness but it’s worth it!
by John Van Antwerp from Farmington Hills, Michigan
December 3, 2018
Service representative was excellent. Outstanding customer focus!
Most dependable for the mileage.
by Jackofalldave from Vancleave, MS
August 28, 2018
This sport trac is a limited with a 4.6 V8 engine. It is very powerful and handles like a sports car. Lots of room for its size. It's quiet and smooth on the road. The bed is made of a combination of plastics and fiber reinforced type plastic. So it will never rust out. Which makes it great for hauling pool salt and animal feed, or anything that can ruin metal even if it has a bed liner in it. My truck has 193k miles. Original engine and transmission going strong. It has some of Ford's known issues, like hard to remove sleeve spark plugs and 2 exhaust manifold bolts broke. Not hard to repair but had to be done. Some 4.6 and 5.4 engines never had this issue. I would definitely buy another sport trac with the v8.
This dealership does amazing work! The financing process was made very easy by the nice woman working it. The salesmen (and woman) were all very nice and made finding a car simple. The owner was very kind. Overall a great experience!
The most fun to drive truck I owned.
by Mistik from Newark, Delaware
March 21, 2018
It really is fun to drive on the beach and perfect in the snow. Carrying stuff here to there always gets the job done. Other than oil change and regular maintenance she needs just a gasoline.
Easy to work with, got the job done right, the first time. Car buying process was smooth and easy! Thank you Jim White for your professionalism! Al Deeby is my go to Jeep dealership, and I have already recommended to two different people.
This truck will get you where you need to go
by Strong Soldier from asbury park, nj
March 20, 2018
I like this truck and it would be a great fit for someone who like the short bed look. I need a truck with a bigger bed.
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