They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
I walked into Wes Financial Auto with the intention of buying a used car so that I can drive to work. Almost immediately upon showing up, Khaled came out and talked with me about car pricings. He was very knowledgeable about all of the cars in the lot, and he was extremely helpful. After a couple of days and looking at many cars, I left in a beautiful Nissan Altima. The service Khaled provided was outstanding, and I would recommend checking this place out if you need a used car in the price range of 7-12k.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
by John Van Antwerp from Farmington Hills, Michigan
December 1, 2018
Service representative was excellent. Outstanding customer focus!
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