I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
I had stopped in only to ask if they ever got cars in a specific price range. They had one car that was doable for me, I got so lucky with timing! Within 24 hours I had my loan and the car! I can't thank Steve enough for helping me out. Hopefully the car will last a good long time!
I found the exact truck through the internet. The dealership responded to me immediately and I was transferred to Matt for the price and trade in value. I thought the prices they quoted me were fair for me. Matt did an excellent job ensuring the truck was set up as I wanted it. Finally a good experience buying a truck that I really wanted. I would definitely recommend buying a car from then.
Recently purchased our dream car and worked with Cody Bates. Cody was really excellent at explaining everything about the sale and financing and was really helpful with answering any questions I had. He also took the time to go over all of our new vehicles features. After the sale he has been quick to respond to any additional questions or concerns that I have had. I feel like he genuinely cared about me as a customer and sincerely wants to keep me as a customer long after this sale, which is rare to find. I hope that he is there the next time that I need a new vehicle.
We have speen shopping around for a particular nice used truck and Horn Ford had one. We visited them on a Saturday and were treated very friendly - no high pressure. After a test drive we talked about the purchase of this vehicle. By Wednesday of the week we decided to make the purchase and the next Saturday we picked it up. Again, a very easy visit with the truck prepped and paperwork ready. After driving the truck home (3 hrs) and on the next day, we found a new issue with the truck. We informed Horn Ford of the issue and even though they were not obligated, they really stepped up and helped to resolve the issue. Much appreciated!
Will definitely be returning to Lenz in the future. Got an amazing truck, for a great price at the Minocqua location! No pressure to buy, and very helpful customer service!! I will be recommending Lenz to family and friends for sure. Thank you Sam!!
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