We had a great experience purchasing this vehicle for our son. Our salesman wanted us to get the best vehicle value for our budget. We felt going in we might purchase an Explorer but we were given options based on our price point that we were working with. As it turned out we purchased an F 150 pickup. Our son was beyond excited and we felt we came out with a great vehicle for him. We had a great experience. We were in and out in a short period of time too. We would highly recommend Utter Family Ford.
My Explorer had contaminated fuel. Everyone in the Service Dept treated me as if I we their only Customer. The Service writer Jason Weaver patiently took my daily phone calls and was very pleasant to work with. The Service Manager, David Pryor, and the Shop Foreman, Ben Aukes, took the time to meet with my husband and I and the gas station's investigator to explain to him how the fuel seriously damaged my vehicle. Most dealerships would have just repaired my vehicle, took my money and let this be my problem. Bob Utter took great care of me and my vehicle.
Salesman was awesome. But a day or two after having it we began having problems with a safety feature on the car. They will not fix it. They did promise a few other things but I feel a safety feature is something that should of been caught in their so called inspection or it should be taken care of seeing how it is a safety feature... Just be careful of the car you choose.. Looks aren't everything
INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
I seriously can’t speak highly enough of Charles, Chris, Michelle and the rest of the team. I can in by myself after being taken advantage of at other dealerships and not only did they take amazing care of me it was the absolute easiest car buying experience of my life. They were also able to handle all of the after market stuff I wanted done and they did it at cost. I am blown away by them, I will not be doing business anywhere else! Oh by the way, I love an hour and a half away and I can honestly say it was worth the drive
I've been to every dealership in the Sherman-Denison area. I always buy from Hoyte though. They treat you fair and give you fair prices. Randy in the used car sales is the best. I always enjoy working with him. The service department at Hoyte is always friendly. Every time I have a question Sam will always try and get me an answer.
I???ve recently purchased a pre-owned vehicle at Hoyte dodge from Richard. I had a wonderful experience. I was in and out in less than 3 hours! The price was as listed on the internet. No hidden fees. No pressure to purchase additional protection packages or maintenance plans. I would highly recommend this dealership.
Jason Leatherwood was highly recommended by a family friend, he got us a great deal on a new Silverado (15k off). We look forward to buying our next Chevy from him!
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