Had a wonderful salesman Tony V was very helpful and professional. I Love my new CRV. I went to pick it up and he spent time showing me how everything works so I wasn’t afraid to leave. I will recommend him to my friends.
My mother, who is 91, decided she wants one last car in her life and chose a Kia Soul. The sales agent - Brian Boswell - was a perfect fit for my mother, answered all of her questions, and alleviated all of her anxieties. She even leased the car which I never imagined she would want to do. Thanks Brian.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Mr. Larry was a gentleman and very knowledgeable in showing me his facilities. Larry is a true enthusiasts and i consider him to be a go to guy in the realm of exotic cars.... a truly trustworthy man... tom nardone
This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This is an honest business. My son bought a Jeep here and it turned out to have a bad engine. These guys replaced the motor within a couple of days. Wow! I am so impressed with this business. Will recommend every Chance I get!
Jenn is the best ever! Ladies please buy your car from here if your looking for someone with honesty and integrity. I truly felt like she cared about me as a person and not just a client. I am a customer forever as long as Jenn is there. She sets the standard!
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 24, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
I originally went in to buy a new car. I actually left with a used car, it was fully loaded and had LOW miles! A few small hiccups (which is normal when buying a car) but Overall Mark Medina and staff were very helpful and had much patience with me and my decision!
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