Excellent service; Got exactly what I was promised without the tricks. Definitely recommend Alexander because you get what you ask for rather than the typical dealer tricks. I came from Tuscaloosa to buy here and will do again for my next purchase. Thank you for making the car buying experience pleasant.
This is our 2nd car from the folks at Alexander. We first had a Mazda and this time we went with a Ford. Chris and Steven are very down to earth people who treat others how they want to be treated. There was no high pressure- just good info and good prices. They really do mean it when they say there are no dealer add-on costs. Just tax and title. I would highly recommend this group to anyone.
The general manager and service manager went out of their way to reach out to me after a bad experience with the service department. They took actions to correct their lack of communication with me during the repair of my car! It’s not easy dealing with irate customers. They turned my bad experience into a good experience! Thank you!
We are so glad we chose Harbin! They treated us very well. Most dealerships we have been to have taken well over 3 hours but not Harbin, we were there for about 2 1/2 hours all together. They got us in a car we love with a great payment for something so new! We will continue to do all of our future business with them! Thank you.
Top notch salesmen and financial employees made initial buying process pleasant and comfortable in all aspects. Follow up communication between customer and sales staff as well as customer service pr was, and is, timely and positive.
Very pleasant experience. The truck I purchased, I first saw on the Harbin Ford web site. When I saw the truck in person, it looked as good as it did on the web. No pressure from the sales force. I was on line chatting with someone from Harbin about the truck and received an email shortly after our conversation was over with answers to my questions. All in all, it was a great experience.
Always love dealing with these guys as a contractor I go through vehicles and my vehicle is one of the most important parts of my business. I personally wouldn't want to deal with anyone else. I have to stick with the people that take care of me. Harbin automotive is certainly appreciated!!
Visiting from out of town when engine light come on. I showed up at dealership late in afternoon. Front Desk was pleasant and efficient in arranging an appointment the next morning. The Service Manager called with problem & cost within the hour. He was knowledgeable and had my vehicle repaired back to me the same afternoon.. Would recommend dealership to anyone.
It's a comfortable atmosphere and the staff is helpful from the top down. Jay and Mark were very helpful when I was deciding what to buy and Michael handles the paperwork in a professional and easy way.
I drove from Huntsville to Scottsboro because I had heard good things about Harbin Ford. Mark Warren met me at the door and from the moment I met him I new I made the right decision to go to Harbin. Mark was extremely professional, to the point, non-high pressure, and made absolutely sure the vehicle I selected was the right vehicle for me. The Harbin team was having their Thanksgiving family meal while I was there and they invited me to attend. When it was time to meet with the finance manager, Mike Curry, I thought here it goes, he???s going to try and sell me everything under the sun. He didn???t. I sat down in his office and he said let???s get you on your way. I signed the documents and he said your good to go. I asked him ???aren???t you going to try and sell me extended warranties or Gap insurance or something???? Mike said ???No??? Mark all ready told me you didn???t want it. ???We???re here to give you what you want??? l really appreciate the Harbin team and I will be back!
This is truly a excellent dealership to do business with. They are so customer friendly and make sure everything is done precisely. I live out of state and the staff made sure all the details were completed upon arrival. Thank you so much Chevrolet of Boaz. keep up the great service you provide!!
After few weeks of dealers we were basically feed up. From first moment on car lot it was totally different. Wayne was most helpful, informative, well mannered, not pushy etc. We are very pleased with Wayne and the suv! Will highly recommend!!! 5 stars
Drew was so helpful and honest. I felt like I was treated absolutely appreciated for shopping at Landers McClarty. I didn’t feet lied to or cheated. Great experience. I left with 2 brand new vehicles.
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