I 'm driving the 2nd Ford Edge that I've purchased from Kayser Ford (Rick Baxter) and I've had all of my service preformed at Kayser's. This includes tires, wiper blades, filters, etc. I've always been treated with respect and appreciation. Dennis Gullickson
I have been at other dealers in the past for service. Have to say I was very impressed with the professionalism! This is the first Lincoln I have owned and I felt like I was there for something other than an oil change....wow great service and very prompt. I was given a loaner to drive for arrands with NO questions asked as in the past at other dealerships I have been told none were available and I would need to wait. Needless to say my next service appointment will be made through Kayser with the ease of the Lincoln app! Love my Lincoln ??
We were lucky in working with Tim in the used car area. He is appatently rather new but i cant praise him highly enough. Very helpful, honest, explained everthing, spent a lot of time with us explaining all the pros and cons and no pressure to purchase. He's a keeper Kayser! We haven't purchased a car since 2009, so it was real scary to us, but Tim put us at ease. All personnel were wonderful!!
Overall a great experience. We truly appreciate the fact that no one at the dealership made us feel "pressured" to purchase or lease a vehicle. This is the second vehicle we have leased at Kayser. Both times we work with Jeff and both experiences have been nothing but positive! Alfred was also very helpful and went out of his way to help us connect with Lincoln Way.
A satisfied customer is the best business strategy of all!
by Mamahiggs from DealerRater.com
December 2, 2018
Thank you to everyone at Schoepp who helped create a seamless buying experience! I was in the market for a new SUV. I reached out online ( let???s be honest, this day in age we all prefer to take care of biz online). Sent an email inquiry???an immediate response (insert applause). Secured a time to come in for a test drive and discussion. No further questions and boom??? I was driving home in my new, very sharp looking Jeep! I???m a returning customer and look forward to continued business!
EXCELLENT customer service! Patrick actually listened to my concerns, found the better option over other competitors, was very honest and did EVERYTHING in his power to help me! I can't ever thank him enough for helping me as he did! The best part, I didn't feel like he was a salesman just trying to make a sale, I feel as though he truly had my best interest at heart! Thank you Patrick, Donna and the staff at Schoepp Motors!
I was treated courteously and quickly. This is an absolutely great service group. The people are friendly, helpful, and knowledgeable. If they don't have the answer they will find it. They are always willing to go above and beyond the call!! Vehicle was in and out sooner than expected and done properly. I have the greatest regard for Service Rep. Alisha, Manager Sean and Scot the OPS manager. They all go the extra mile.
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